71 jobs for "Account Manager- Client Success"

Key Account Client Solutions Manager, Singapore

At TikTok

Posted on Oct 22

View job Apply on company site

Account Manager, SMB (Ad-Sales) - SpLATAM

At TikTok - Buenos Aires

Posted on Oct 23

View job Apply on company site

Account Director - Communications & Media - France

At Salesforce - Paris

Posted on Oct 14

View job Apply on company site

Sr Sales Account Coordinator, Global Delivery Partnerships

At Uber - Chicago

Posted on Oct 23

View job Apply on company site

Senior Account Manager

At Broadridge - Wan Chai

Posted on Nov 7

View job Apply on company site

Global Account Manager - Tier1 Pharma

At Salesforce - London

Posted on Oct 31

View job Apply on company site

Global Account Manager - Financial Services

At Salesforce - Paris

Posted on Oct 30

View job Apply on company site

Assoc Manager Key Account

At Mattel - México

Posted on Nov 4

View job Apply on company site

Growth Activation Manager - Commerce - TikTok Shop (Spanish) - GBS

At TikTok - Dublin

Posted on Nov 5

View job Apply on company site

Sales Leader II - C&IB Market Leader

At PNC - Boston

Posted on Nov 7

View job Apply on company site

Business Development Representative

At Experian - Remote / Flexible

Posted on Oct 27

View job Apply on company site

Client Relationship Manager, Employee Benefits, New York State Region

At The Hartford - New York

Posted on Nov 6

View job Apply on company site

Field Sales Account Executive

At Zoom - Bangalore

Posted on Nov 5

View job Apply on company site

Sr. Business Development Manager

At Visa - Tokyo

Posted on Nov 3

View job Apply on company site

Senior Associate, Global Ads Commercial Enablement

At Uber - New York City · Chicago

Posted on Nov 8

View job Apply on company site

Client Relationship Manager, Employee Benefits, New York State Region

At The Hartford

Posted on Nov 6

View job Apply on company site

Strategic Client Partner, Uber for Business

At Uber - Sydney

Posted on Nov 6

View job Apply on company site

Business Banking Sales Leader I - Healthcare Virtual Team

At PNC - Pittsburgh

Posted on Nov 7

View job Apply on company site

Senior Account Executive

At Visa - Frankfurt

Posted on Oct 30

View job Apply on company site

Senior Service Delivery Manager

At Experian - Sofia

Posted on Oct 20

View job Apply on company site

TikTok

Key Account Client Solutions Manager, Singapore

SingaporeSalesPosted 17 days ago

Apply on company site View full job

Responsibilities

About the team
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities
Being a Consultant to clients and internal stakeholders
- We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals.
- Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take.
- Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions.
- Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable.
- Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward.
- Establish the value of TikTok as a part of a brand's media mix and communication strategy.

Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success.
- Sense check/challenge media plans and provide suggestions to set clients up for success.
- Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
- Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment.
- Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits.
- Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers.

Stakeholder Management & Revenue Impact
- Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts.
- Understanding the scope of various cross functional teams and whom to approach for what purpose.
- Pushing through product adoption, programs and packages built around specific company or market level priorities.
- Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies.
- Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team.
- Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings.

Qualifications

Minimum Qualifications
- Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in industries a plus.
- Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred.
- Solid understanding of media metrics, their implications and corresponding studies.
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets.
- Proficient in Excel, dashboarding or similar skillsets.
- Detail oriented, analytical and a creative problem solver.

Preferred Qualifications:
- Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT).
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting.
- Experience building strategic programs aimed at driving education and product adoption.
- Experience diagnosing and solving technical problems with product and engineering teams.
- Experience with CPAS/Shopping Ads/E-commerce marketing.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in industries a plus.
- Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred.
- Solid understanding of media metrics, their implications and corresponding studies.
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets.
- Proficient in Excel, dashboarding or similar skillsets.
- Detail oriented, analytical and a creative problem solver.

Preferred Qualifications:
- Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT).
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting.
- Experience building strategic programs aimed at driving education and product adoption.
- Experience diagnosing and solving technical problems with product and engineering teams.
- Experience with CPAS/Shopping Ads/E-commerce marketing.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile