At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
As an Account Manager for the LATAM team, you will drive customer retention and expansion across Braze’s strategic client base in Mexico and Central America. This is a high-impact, hybrid role based in Mexico City, where you will partner closely with leading B2C brands, helping them maximize value and scale their customer engagement strategies using Braze.
Key Responsibilities:
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Account Management & Growth
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Own and manage a portfolio of key accounts in Mexico and Central America, acting as the main point of contact for all commercial needs.
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Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities.
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Identify and cultivate relationships with decision-makers and influencers within client organizations.
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Navigating Sales Stages & Quota Achievement
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Expertise Across Sales Stages: Demonstrate mastery from initial opportunity identification to Closed Won, executing a methodical approach to consistently meet and exceed quota.
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Customer-Centric Strategy: Deeply understand customer goals, decision-making dynamics, and timelines to drive impactful, consultative commercial engagement.
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Strategic Deal Progression: Advance renewal and expansion deals with well-timed milestones and proactive stakeholder management.
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Renewal Approach & Strategy
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Manage Braze’s renewal lifecycle to maximize customer satisfaction, net retention, and long-term partnership value.
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Seamlessly orchestrate the customer journey alongside cross-functional partners—recognizing how Customer Success "pilots the plane" mid-contract while Account Management leads commercial negotiations up to renewal.
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Cross-Functional Collaboration
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Partner closely with Customer Success, Solutions Consulting, Support, and Product teams to align on account strategy, technical needs, and feature adoption.
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Synthesize and communicate client insights and feedback internally to help influence regional go-to-market priorities and product roadmaps.
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Effective Communication Strategy
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Versatile Communication: Leverage a multi-channel approach (email, phone, executive meetings, in-person touchpoints) to engage effectively with C-level and day-to-day stakeholders.
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Clear & Tailored Messaging: Deliver concise, business-oriented messaging tailored to different audiences and executive levels.
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Market Understanding & Strategic Initiatives
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Stay ahead of regional market trends, competitive positioning, and consumer engagement best practices across LATAM.
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Champion regional GTM initiatives to strengthen Braze's brand and presence across Mexico and Central America.
WHAT SUCCESS LOOKS LIKE
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Consistently hitting or exceeding quarterly and annual net retention and expansion quota targets.
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Building structured, multi-threaded relationships with executive sponsors and operational leaders across your assigned territory.
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Partnering with cross-functional teams to proactively identify churn risks and uncover high-value expansion opportunities early in the contract cycle.
WHO YOU ARE
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Location & Work Setup: Based in or near Mexico City and able to work in a hybrid setup from our local office.
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Experience: 5+ years of quota-carrying account management, customer success, or digital sales experience, ideally within Enterprise SaaS, MarTech, or customer engagement platforms.
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Domain Knowledge: Solid foundation in digital marketing, mobile/cross-channel messaging, customer retention, and CRM ecosystems.
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Track Record: Demonstrated history of managing high-value enterprise accounts, driving contract renewals, and delivering account expansion/upsell quota.
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Language Skills: Trilingual fluency in English, Spanish, and Portuguese (written and verbal) is required to collaborate across regional clients and global internal teams.
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Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).
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Mobility: Willingness to travel across Mexico and Central America as needed for strategic client engagements.
WHY JOIN
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High Visibility & Impact: Play a pivotal commercial role in one of Braze's fastest-growing regions, directly impacting company expansion across LATAM.
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Collaborative Culture: Join an inclusive, high-performing team supported by dedicated leadership, continuous enablement, and peer mentorship.
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Competitive Package: Competitive base salary, uncapped commission structure, and comprehensive local benefits.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:
- To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
- To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.
Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.
To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
