807 jobs for "Manager, Customer Engineer-CMP"

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Role Overview

Join Visa's Risk and Security Solutions team, where your work helps clients prevent fraud, protect consumers, and build trust across the payments ecosystem. As part of Visa's Value-Added Services organization, we help financial institutions, government entities, and fintechs strengthen fraud prevention, identity, authentication, and risk management across the customer journey. We are seeking a strategic and consultative Senior Account Manager to grow and retain an established portfolio of clients. In this role, you will deepen executive relationships, protect recurring revenue, expand adoption of Visa's Risk and Security Solutions, and ensure clients realize measurable business value. Success will be recognized through a sales incentive plan tied to retention, growth, and overall portfolio performance.

Deepen Client Relationships: Build trusted relationships across client organizations, develop a strong understanding of each client's business and priorities, and serve as a proactive advocate throughout the partnership.

Own Portfolio Strategy: Develop and execute account plans that protect existing revenue, identify whitespace, increase product adoption, and deliver sustainable growth across the assigned book of business.

Demonstrate and Expand Value: Use client insights and performance data to show measurable value, communicate business outcomes, and identify opportunities to expand the use of Visa's fraud, risk, identity, authentication, and security solutions.

Drive Renewals and Growth: Lead renewal, expansion, and cross-sell opportunities from discovery through negotiation and close, balancing client needs with Visa's commercial objectives.

Orchestrate the Client Experience: Coordinate across product, sales engineering, consulting, customer success, operations, and account teams to resolve issues, deliver on commitments, and provide a consistent client experience.

Protect Retention and Manage Risk: Monitor client health, adoption, satisfaction, and commercial performance; address risks early; and lead actions that strengthen retention, revenue realization, and long-term partnership value.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

Payments, Fraud, and Risk Expertise: Extensive experience in payments, fraud prevention, identity, authentication, cybersecurity, or risk management, with the ability to advise financial institutions and fintech partners.

Portfolio Growth and Retention: Proven success retaining and expanding an existing book of business, achieving renewal, revenue, adoption, and client-satisfaction goals.

Strategic Account Management: Strong account-planning skills, including stakeholder mapping, opportunity development, client-health monitoring, and prioritization across a portfolio of accounts.

Client Leadership and Collaboration: Ability to build credibility with senior client stakeholders and mobilize cross-functional teams to solve issues, deliver outcomes, and advance shared priorities.

Commercial Acumen: Strong negotiation and financial skills, with experience managing renewals, pricing discussions, contract changes, and expansion opportunities that create value for both the client and Visa.

Information for US Applicants
For roles located in the US, the estimated salary range for this position is $ to $ USD per year, which may include potential sales incentive payments (if applicable). If you are located in Colorado, the estimated salary range for this position is $ to $ USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About Visa

Help us enable everyone on the planet to gain access to the global economy by being the best way to pay and be paid.

Size: 10,000+ employees
Industry: Client Services

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