324 jobs for "Client Services Manager"

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

TikTok's Business Partnership Managers (BPMs) are responsible for building long term partnerships with clients, to educate and inform them about commercial opportunities within TikTok. We are looking for an experienced BPM who will drive consultative engagements that deliver business growth for the Services vertical, which includes industries such as financial services, insurance, telecommunications and other service-based businesses.
The ideal candidate is a proactive and persuasive storyteller, skilled in navigating complex client organisations, aligning solutions to business objectives, and driving measurable results through TikTok's suite of advertising products.

BPMs partner closely with Client Solutions Managers (CSMs) to unlock opportunities, solve problems, and deliver seamless client experiences in a fast-paced, evolving environment.

Responsibilities:
- Act as a strategic advisor to clients by demonstrating deep product knowledge and delivering tailored solutions that meet unique business goals.
- Lead the account planning process and align cross-functional resources to client priorities and long-term growth.
- Elevate TikTok's brand narrative in key SSA markets.
- Drive revenue growth, foster strategic conversations, and build relationships across client organisations.
- Grow regional client relationships and scale product adoption across brands and markets.
- Deepen penetration across brands and markets, identifying whitespace opportunities and unlocking incremental investment.
- Create compelling sales presentations and proposals leveraging internal insights and market intelligence to influence and persuade.
- Educate clients on best practices, product updates, and new solutions to drive adoption.
- Manage the full sales lifecycle, including proactive issue resolution, campaign troubleshooting, and optimization in collaboration with CSM.
- Collaborate cross-functionally with product, measurement, creative, and operations teams to enhance client outcomes and inform future roadmaps.
- Identify opportunities to improve TikTok's ad products and advocate for enhancements that better serve clients and agencies.
- Analyze campaign performance, deliver actionable insights, and continuously iterate to improve results in collaboration with CSM.

Qualifications

Minimum Qualification(s):
- 5+ years of experience in digital advertising, media sales, business development, account management, or strategic partnerships in service-based businesses
- Demonstrated success managing and growing complex advertiser relationships
- Knowledge of performance media, auction, and biddable digital advertising buying
- Best-in-class communication skills and strategic mindset
- Experience developing commercial strategies and driving revenue growth
- Proven track record of reaching and exceeding sales goals

Preferred Qualification(s):
- Experience leading Joint Business Planning and long-term strategic partnerships
- Proven ability to establish relationships with advertisers, agencies and C-level stakeholders
- Creative, outside-the-box thinker and strategist
- A team player and collaborator
- Flexibility to travel across TikTok's SSA markets for client meetings, events or other business needs
- Preferably with existing relationships with key decision makers in the market

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- 5+ years of experience in digital advertising, media sales, business development, account management, or strategic partnerships in service-based businesses
- Demonstrated success managing and growing complex advertiser relationships
- Knowledge of performance media, auction, and biddable digital advertising buying
- Best-in-class communication skills and strategic mindset
- Experience developing commercial strategies and driving revenue growth
- Proven track record of reaching and exceeding sales goals

Preferred Qualification(s):
- Experience leading Joint Business Planning and long-term strategic partnerships
- Proven ability to establish relationships with advertisers, agencies and C-level stakeholders
- Creative, outside-the-box thinker and strategist
- A team player and collaborator
- Flexibility to travel across TikTok's SSA markets for client meetings, events or other business needs
- Preferably with existing relationships with key decision makers in the market

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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