86 jobs for "Manager, Global Customer Support ) APJ & EMEA Shift"

Responsibilities

TikTok's Global Business Solutions team partners with businesses across Europe to help them understand, adopt, and grow through TikTok's innovative advertising solutions. Our products are high-impact, creative, and built to deliver meaningful value for brands, agencies, and users.

We are looking for graduates to join our GBS Sales Graduate Programme. This programme is designed for curious, commercially minded individuals who are excited by technology, digital advertising, customer solutions, and business partnering. In this role, you will build a strong foundation in TikTok's advertising products, platform capabilities, client solutions, and data-led storytelling, while working closely with internal teams and external stakeholders.

The typical progression pathway from this programme is into a Client Solutions Manager (CSM) or Brand Partnership Manager (BPM) role, where you will continue to develop as a trusted partner to clients and cross-functional teams. Launch your career where inspiration is infinite at TikTok.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Build a strong understanding of TikTok's advertising proposition, product solutions, platform capabilities, and commercial opportunities through training, internal collaboration, and hands-on project work.
- Support sales and client-facing teams in developing data-informed pitches, business reviews, campaign insights, and strategic recommendations for a broad range of clients.
- Analyse campaign and business performance data, identify actionable insights, and help translate findings into clear, compelling narratives for internal and external stakeholders.
- Contribute to client solution development by combining product knowledge, customer needs, creative thinking, and commercial context.
- Work closely with cross-functional teams, including Sales, Client Solutions, Product, Measurement, Marketing, and Operations, to stay informed on platform updates and support effective execution.
- Assist with campaign reporting and performance reviews, delivered both in person and virtually, to help improve outcomes and support future revenue growth.
- Support stakeholder communication by preparing presentations, summaries, trackers, and documentation that are accurate, structured, and easy to understand.
- Assist with project planning, progress tracking, meeting coordination, data hygiene, and other operational tasks that help teams deliver effectively at pace.

Qualifications

Minimum Qualification(s)
- Currently pursuing a bachelor's degree or recently graduated.
- Strong interest in digital advertising, technology, customer solutions, business partnering, and the commercial impact of social platforms.
- Results-oriented, with strong attention to detail, organisational skills, and the ability to manage multiple priorities.
- Excellent verbal and written communication skills, with the ability to explain information clearly and confidently.
- Comfortable working with data, building presentations, and using insights to support recommendations or decision-making.
- Collaborative mindset, with the ability to work effectively with colleagues and stakeholders across different teams and functions.

Preferred Qualification(s)
- Strong educational background, ideally with evidence of analytical, technical, commercial, or business-focused learning.
- Internship, placement, or project experience in a corporate, technology, consulting, advertising, media, sales, customer solutions, or business-related environment.
- Strong technical and product aptitude, with curiosity to understand how digital platforms, advertising products, and measurement solutions work.
- Ability to interpret data, identify trends, and present insights in a structured and engaging way to different audiences.
- Commercial awareness and an interest in understanding client needs, business objectives, market dynamics, and growth opportunities.
- Stakeholder management skills, including the ability to build relationships, ask thoughtful questions, and communicate with confidence and professionalism.
- Adaptability and willingness to learn new systems, tools, products, and processes quickly.
- Problem-solving mindset, with the ability to identify challenges, suggest practical solutions, and take ownership of tasks.
- Team-oriented approach, with the ability to collaborate effectively in a fast-paced, cross-functional environment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Currently pursuing a bachelor's degree or recently graduated.
- Strong interest in digital advertising, technology, customer solutions, business partnering, and the commercial impact of social platforms.
- Results-oriented, with strong attention to detail, organisational skills, and the ability to manage multiple priorities.
- Excellent verbal and written communication skills, with the ability to explain information clearly and confidently.
- Comfortable working with data, building presentations, and using insights to support recommendations or decision-making.
- Collaborative mindset, with the ability to work effectively with colleagues and stakeholders across different teams and functions.

Preferred Qualification(s)
- Strong educational background, ideally with evidence of analytical, technical, commercial, or business-focused learning.
- Internship, placement, or project experience in a corporate, technology, consulting, advertising, media, sales, customer solutions, or business-related environment.
- Strong technical and product aptitude, with curiosity to understand how digital platforms, advertising products, and measurement solutions work.
- Ability to interpret data, identify trends, and present insights in a structured and engaging way to different audiences.
- Commercial awareness and an interest in understanding client needs, business objectives, market dynamics, and growth opportunities.
- Stakeholder management skills, including the ability to build relationships, ask thoughtful questions, and communicate with confidence and professionalism.
- Adaptability and willingness to learn new systems, tools, products, and processes quickly.
- Problem-solving mindset, with the ability to identify challenges, suggest practical solutions, and take ownership of tasks.
- Team-oriented approach, with the ability to collaborate effectively in a fast-paced, cross-functional environment.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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