298 jobs for "Global Product Support"

Client Solutions Manager (CSM) - Retail - Global Business Solutions - São Paulo

At TikTok - Sao Paulo

Posted on Oct 28

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Client Partner, Luxury (Ad-Sales) - GBS

At TikTok - Los Angeles

Posted on Oct 27

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Global Account Manager, Auto, Global Accounts - GBS

At TikTok - London

Posted on Oct 21

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Senior Product Application Engineer

At Schneider Electric

Posted on Jul 28

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Cybersecurity Sales Specialist

At Schneider Electric - Milan

Posted on Jul 21

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Sr. Manager, Global Ads Enablement

At Uber - New York City · San Francisco

Posted on Sep 14

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Account Sales

At Applied Materials

Posted on Sep 3

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Account Service Sales - Location: Tainan

At Applied Materials - Tainan · Kaohsiung

Posted on Sep 1

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Account Sales-Semi-Shanghai

At Applied Materials - Shanghai

Posted on Aug 27

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Manager, Strategy & Operations, Global Business Development

At Sotheby's - New York

Posted on Aug 24

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Senior Product Manager, Go-To-Market Systems

At Reddit - Chicago · Los Angeles

Posted on Sep 18

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Digital Sales Representative - Activate

At Twilio - Remote / Flexible

Posted on Sep 16

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Senior Strategic Account Executive - SEA

At Twilio - Remote / Flexible

Posted on Sep 9

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Strategic Account Executive

At Twilio - Remote / Flexible

Posted on Sep 8

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Head of Travel Advisory and Community, UK

At Navan - London

Posted on Feb 11

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Implementation Consultant, Commercial

At Brex - Vancouver

Posted on May 6

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Expansion Manager

At Via - Tokyo

Posted on Dec 11

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Implementation Consultant, Commercial

At Brex - Salt Lake City

Posted on May 6

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Implementation Consultant, Commercial

At Brex - Seattle

Posted on May 6

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Global Account Director, Entertainment & Automotive, Global Accounts - GBS

At TikTok - London

Posted on Oct 21

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TikTok

Client Solutions Manager (CSM) - Retail - Global Business Solutions - São Paulo

Sao Paulo, BrazilSalesPosted 12 days ago

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Responsibilities

Our team is dedicated to fostering and expanding relationships with our internal Ad Sales team and connecting with other key stakeholders, with a primary focus on finding the best business solutions for our clients on the platform. We are committed to delivering exceptional client service and providing comprehensive education on our products and solutions. Our goal is to empower our team to identify and leverage the best products to maximize our clients' business results on TikTok.

We are looking for a detail-oriented Client Solutions Manager to join our Client Solutions Team. The Client Solutions Manager is a crucial member of our growing Global Business Solutions team. Working closely with internal Sales, Product, and Measurement teams, the CSM helps identify the most effective solutions for our clients, ensuring they achieve the best possible results on the platform. Acting as the main point of contact with strategic cross-functional partners, the CSM is responsible for driving product adoption, optimizing complex campaigns, and leveraging data and analytics to provide consultative solutions tailored to each client. As part of our sales organization, the CSM will support the team in meeting objectives while delivering best-in-class customer service. Success in this role requires a strong client-service orientation, the ability to thrive in a dynamic environment, and the capability to deliver custom solutions that maximize the value of TikTok's unique ad product suite.

Responsibilities
- Drive education on product, company updates and share company best practices as relevant to client or agencies' business;
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results;
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
- Share marketplace feedback and guide our advertising strategy;
- Support and work with the sales team on pre-sale research and pitch;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
- Establish long-term relationships with key clients and make sure their business needs are taken good care of by cross-functional team.
- Product and go-to-market strategy;
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback;

Qualifications

Minimum Qualification(s)
- At least 5 years of experience in account management/client services roles in digital marketing;
- Experience in managing key accounts in Performance;
- Experience managing performance advertisers with a deep understanding of their challenges;
- Ability to analyze data and identify insights to assess campaign performance;
- English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets.

Preferred Qualification(s)
- Proactive attitude with excellent data analytical skills in Excel.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- At least 5 years of experience in account management/client services roles in digital marketing;
- Experience in managing key accounts in Performance;
- Experience managing performance advertisers with a deep understanding of their challenges;
- Ability to analyze data and identify insights to assess campaign performance;
- English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets.

Preferred Qualification(s)
- Proactive attitude with excellent data analytical skills in Excel.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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