96 jobs for "Service Strategy Manager - Telecom, Media & Entertainment (TME)"

Responsibilities

About the team:
TikTok's Growth team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindset. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.

About the role:
We're looking for a passionate Agency Partner Manager with a digital advertising background to join our growing Agency Growth team in São Paulo - Brazil. You will be a crucial member of a growing team that will partner with high value SMB agencies in a one-to-many structure with the goal of driving revenue, agency education and satisfaction. This position requires exceptional consultative sales, coaching, and a passion for client service/partnerships to drive long-term growth. Our ideal candidate will have the ability to thrive in a hyper-growth work environment, a passion for growing revenue, and desire to help shape and scale solutions to support and grow SMB/Growth agencies.

*In-Office Policy* - We're currently working in the office 4x a week and will be moving to full-time, 5x a week starting this fall.

*Only resumes submitted in English will be considered*

Responsibilities:
- Establish and grow agency relationships by seeking partnerships across various agency teams
- Acquire potential agencies on our platform
- Serve as external product expert, educating agencies on TikTok product solutions and best practices to help them achieve greater results through building compelling data-driven storylines that are customized to the Agency/Client's business
- Provide scaled media strategy and planning support, while monitoring, analyzing campaign performance to make proactive recommendations to improve results
- Coach and enable agencies to effectively pitch new business
- Develop long-term strategic plans and conduct quarterly business reviews to build productive relationships with key Agency stakeholders and their clients
- Troubleshoot and resolve issues in a timely manner
- Prioritize book of business based on understanding of agency opportunities to reach your goals while ensuring exceptional client service across book of business
- Partner with cross-functional team members to deliver scaled strategic initiatives
- Serve as the voice-of-the-customer providing insights/feedback on product, operations and opportunities to build and expand the Agency team

Qualifications

Minimum Qualifications:
- Marketing, media sales and/or online advertising experience with direct client management experience or agency
- Agency experience or Agency partnerships experience
- Experience in the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem.
- High written and oral proficiency in Portuguese and English is required due to frequent communications with stakeholders based in Portuguese-and-English-speaking markets;

Preferred Qualifications:
- Knowledge of a self-serve platform, auction, or programmatic ad products.
- Experience of acquiring new clients/agencies
- Proven track record of reaching and exceeding sales goals with a large book of business with ability to identify, prioritize and secure business opportunities
- Passionate about TikTok marketing, and up for the challenge of building something from the bottom up
- Ability to influence buy-in and build relationships with key stakeholders being creative, outside-the-box thinker and strategist
- Experience prioritizing and managing projects and tasks within a fast paced environment
- A team player and collaborator with the ability to perform well in a rapidly growing environment

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Marketing, media sales and/or online advertising experience with direct client management experience or agency
- Agency experience or Agency partnerships experience
- Experience in the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem.
- High written and oral proficiency in Portuguese and English is required due to frequent communications with stakeholders based in Portuguese-and-English-speaking markets;

Preferred Qualifications:
- Knowledge of a self-serve platform, auction, or programmatic ad products.
- Experience of acquiring new clients/agencies
- Proven track record of reaching and exceeding sales goals with a large book of business with ability to identify, prioritize and secure business opportunities
- Passionate about TikTok marketing, and up for the challenge of building something from the bottom up
- Ability to influence buy-in and build relationships with key stakeholders being creative, outside-the-box thinker and strategist
- Experience prioritizing and managing projects and tasks within a fast paced environment
- A team player and collaborator with the ability to perform well in a rapidly growing environment

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile