829 jobs for "Customer Experience Team Lead"

Responsibilities

The Global Agency and Accounts (GA&A) team works with leading agency groups and multinational advertisers, acting as a strategic and consultative partner. We establish and lead the partnerships that turn TikTok's integrated suite of products into solutions that build businesses and brands.

We solve complex, cross-market growth challenges for some of TikTok's largest global advertisers, bringing together strategy, platform expertise, and tailored solutions to meet high-impact business goals.

You will turn those partnerships into scalable programs and product adoption, accelerating measurable outcomes for clients and driving revenue growth for TikTok.

We have an opening for a client-facing, customer service, detail-oriented Global Account Director to be based in Sao Paulo who will lead the global relationship with our Beauty or CPG advertiser(s). We are looking for a strategic director with media experience who will work hand in hand with TikTok's regional sales teams around the globe. The Account Director will be a crucial member of a growing team that will support the Global Accounts Team in meeting its objectives and providing best in class account management and customer service to clients, both internal and external.

This role is responsible for partnering with the Global Accounts and Regional (country) Sales teams to fuel revenue growth, build global infrastructure, manage the successful implementation of contracts, legal clearances, financial and strategic incentives and use data and analytics to build consultative solutions for our largest global brand partners, and opportunity map growth areas for our business. The Account Director will establish and strengthen key regional client relationships with a focus on supporting revenue, advertiser education & internal sales team satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers and internal cross-functional teams.

Responsibilities
- Drive global revenue growth via deep collaboration with clients, regional sales partners and cross-functional teams.
- Drive first to market, platform leading activations and innovation on a global scale.
- Support regional sales teams to solve key business blockers and enable the pitch process.
- Serve as external product consultant educating clients and agencies on product solutions and best practices to drive incremental business opportunities.
- Analyze account performance data to offer clients data-driven business insights and improve product offering
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Regional Sales team.
- Create a collaborative team environment that enables the sharing of learning/innovation across accounts and around the world.
- Work and collaborate with a diverse group of internal cross-functional teams across the Consumer, Content, Product and Revenue business units to drive organizational KPIs.
- Global Reporting & Analysis: On-going forecasting, deal management and analysis of spend, seasonality, market participation and saturation.

Qualifications

Minimum Qualifications
- Demonstrated leadership experience in Sales or Business Development, with a proven track record of client management and revenue generation within digital marketing.
- Proven ability to collaborate effectively across cross-functional teams and global counterparts, with a strong understanding of regional market nuances.
- Strong analytical and data-driven mindset, with the ability to evaluate business performance, identify key insights, and translate findings into actionable recommendations.
- Highly proactive and organized, with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable information for non-technical stakeholders.
- Hands-on experience working with ad verification and measurement partners, including IAS, DoubleVerify (DV), DAR, and MOAT.

Preferred Qualifications
- Experience managing Beauty or CPG advertisers with a deep understanding of their business and media challenges.
- Self-starter, a fast learner who has critical thinking.
- Have a passion for TikTok.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Demonstrated leadership experience in Sales or Business Development, with a proven track record of client management and revenue generation within digital marketing.
- Proven ability to collaborate effectively across cross-functional teams and global counterparts, with a strong understanding of regional market nuances.
- Strong analytical and data-driven mindset, with the ability to evaluate business performance, identify key insights, and translate findings into actionable recommendations.
- Highly proactive and organized, with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable information for non-technical stakeholders.
- Hands-on experience working with ad verification and measurement partners, including IAS, DoubleVerify (DV), DAR, and MOAT.

Preferred Qualifications
- Experience managing Beauty or CPG advertisers with a deep understanding of their business and media challenges.
- Self-starter, a fast learner who has critical thinking.
- Have a passion for TikTok.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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