38 jobs for "Escalation Manager"

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

Our team is dedicated to fostering and expanding relationships with our clients. We are committed to delivering exceptional client service and comprehensive education on our products and solutions. We aim to empower our clients to meet and exceed their business objectives.

About the Role
The Brand Partnerships Manager (BPM) is responsible for hitting revenue goals, building relationships with key enterprise accounts, and helping clients drive business results on TikTok through product consultation, education, and support. Success as a BPM requires strong strategic vision, sales skills, a strong partnership with the Client Solutions Manager (CSM), problem-solving skills, attention to detail, and the ability to thrive in a dynamic and changing environment.

Responsibilities
- Lead C Suite-level conversations to increase revenue and grow strategic partnerships;
- Demonstrate in-depth insights into the sales process and product combination;
- Lead account planning process that aligns brand and TikTok resources to maximize opportunities;
- Grow revenue, educate and lead strategic conversations with clients and navigate complex relationships;
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues;
- Spearhead client education on products and give product updates to advise on the best approach to drive business outcomes for clients and agencies;
- Lead collaboration with external clients and internal stakeholders.

Qualifications

Minimum Qualifications
- 5+ years of media sales, digital marketing, brand advertising, and/or online advertising experience;
- Track record of building compelling presentations leveraging industry and internal proofpoints;
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Written and oral proficiency in English is required due to frequent communications with stakeholders based in English-speaking markets.

Preferred Qualifications
- Proven ability to establish strategic relationships with advertisers, agencies, and C-level relationships;
- Track record of delivering and exceeding revenue goals;
- Creative, outside-the-box thinker and strategist;
- A team player and collaborator.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- 5+ years of media sales, digital marketing, brand advertising, and/or online advertising experience;
- Track record of building compelling presentations leveraging industry and internal proofpoints;
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Written and oral proficiency in English is required due to frequent communications with stakeholders based in English-speaking markets.

Preferred Qualifications
- Proven ability to establish strategic relationships with advertisers, agencies, and C-level relationships;
- Track record of delivering and exceeding revenue goals;
- Creative, outside-the-box thinker and strategist;
- A team player and collaborator.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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