42 jobs for "Customer Support Technician-ETCH"

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As a domain consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customer's key business imperatives. You evangelize our industry leadership in on-prem, cloud, and security services that establish Palo Alto Networks as a customer's cybersecurity partner.

Your Impact
Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization.

Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership.

Lead and support customer demonstrations that showcase our unique value proposition.

Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities.

Architect solutions that will help our customers strengthen and simplify their security posture

Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions

Lead conversations about industry trends and emerging changes to the security landscape.

Responsible for discussing and highlighting product alignment with customer requirements and differentiation

As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs.

Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

Distinguished by additional specialized knowledge in breadth and/or depth.

Qualifications

6+ years experience in pre-sales/sales engineering within Zero Trust, Networking, Network Security, SaaS Security or SSE/SASE

Experience with L2-L4 Networking (L2 Switching architectures including Spanning Tree, VLANs/trunking, IP routing including static routes, OSPF and BGP, route re-distribution, L4 Load-balancing)

Outstanding customer communication and problem-solving skills

Experience in working with customers, demonstrating problem-solving skills and a can-do attitude

Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions

Advanced knowledge of On-Premise and Cloud-Delivered Network Security Technologies

This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.

Proficient in English

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Only Singaporeans

About Palo Alto Networks

Our vision is a world where each day is safer and more secure than the one before.

Size: 10,000+ employees
Industry: Technology

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