443 jobs for "Technical Support Engineer（Service Cloud）"

Responsibilities

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

Apps & Gaming Regional Team looks after both the most advanced top clients in the South-East Asia, as well as acquiring New Apps in the FinTech, Crypto, Local Services, Travel & Gaming verticals. The team's mission is to establish TikTok's industry expertise & to grow share-of-wallet in the key industries, via customised solutions & strategic partnership with our top partners. This role requires strong technical knowledge in media solutions, and advanced consultative partnership skills.

Key responsibilities
As a Client Partner for Strategic Accounts, you will be the Account Lead for primary strategic clients.
This means that you will fully own the revenue goal for your book of business, drive strong QoQ and YoY revenue growth; And also fully own client relationships with senior stakeholders.

Ideal candidates will combine an exceptional ability to provide consultative selling; a passion for growing revenue; an outstanding ability to set strategic vision; and a willingness to execute the tactics. Success in this position requires strong sales and client-facing experience; problem-solving skills; a can-do mentality; the ability to thrive in a changing environment.

Media Solution & Product Expertise
• Develop a solid understanding of TikTok's full funnel ad solutions in conjunction with the client's business needs, especially on Performance Ads solutions
• Serve as an external product consultant on TikTok's marketing solutions, and drive value-adding services to clients' business & strategy
• Lead and co-drive innovative & customised product development with strategic clients to further grow our share of wallet for TikTok
• Build effective collaboration and connections internally with key cross-functional teams to help drive the optimal client support model

Client Relationship Management
• Establish and own meaningful relationships with the Head of Marketing in the client team, and occasionally with the C-Level
• Be a true business partner to your client, and lead the creation of comprehensive JBPs/Business Plans with clients' business strategy, market and industry trends in mind
• Provide white-glove customer service and act as an extended team to the client, across their Regional cross-functional teams
• Collaborate within TikTok cross-functional teams globally across product, marketing, legal, engineering and sales

Strategic Planning & Industry Insights
• Have a bird-eye view of the overall industry insights and trend, and translate that into account level actions
• Strike a good balance of Strategy & Actions, able to move back and forth seamlessly from a strategic mindset to operational details

Qualifications

Minimum Qualification
• BA/BS degree in business, marketing, finance, technology or relevant field
• 5+ years of experience in ad sales, business development, or in-house marketing experience
• Excellent verbal and written English & Chinese (Mandarin) skills, to manage partnerships with Chinese and local clients
• Ability to travel internationally as needed

Preferred Qualification
• 5+ Years of experience specialised in Performance Marketing, ideally in Travel, FinTech, SuperApps, eCommerce or Gaming
• Proven track record of managing senior external relationships, and strong ability in collaborating with product teams
• Resilience, open mindedness, professional maturity to manage ambiguity & adapt to a fast-moving environment

Responsibilities

Qualifications

Qualifications

Minimum Qualification
• BA/BS degree in business, marketing, finance, technology or relevant field
• 5+ years of experience in ad sales, business development, or in-house marketing experience
• Excellent verbal and written English & Chinese (Mandarin) skills, to manage partnerships with Chinese and local clients
• Ability to travel internationally as needed

Preferred Qualification
• 5+ Years of experience specialised in Performance Marketing, ideally in Travel, FinTech, SuperApps, eCommerce or Gaming
• Proven track record of managing senior external relationships, and strong ability in collaborating with product teams
• Resilience, open mindedness, professional maturity to manage ambiguity & adapt to a fast-moving environment

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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