Job Description
Primary Function of Position:
The HR Partner is a client facing role that will work closely with Centers of Expertise (COE) and HR Business Leaders (HRBLs) to partner closely with business leaders and employees to provide high-touch, face to face support on key HR processes. The HR Partner will support teams to resolve complex issues and tasks, not handled by the People Services team because a greater level of care and support are needed. The HR Partner will utilize HR expertise plus geo/BU/ function-specific knowledge to solve talent-related problems, support leaders with recurring HR programs, and support special initiatives across the business.
Roles and Responsibilities:
- In collaboration with managers, build a positive employee environment that emphasizes Intuitive’s culture, core values, and individual and leadership expectations.
- Provide day to day support to HRBLs to support large groups while providing the right level of support at the right time.
- Actively partner with People Services team to successfully deliver on cyclical processes and support business needs.
- Act as a liaison between client groups and the employee relations and people services teams to escalate cases, identify areas of opportunity, provide constructive feedback and engage in effective solutioning when challenges arise.
- Manage the Works council, employee representation bodies, union consultation and any other local statutory HR consultation process
- Own and support with some ER Case management where local know how, language and process is required
- Service as connection point to COEs to customize solutions and programs, as needed, to meet business needs.
- Act as project lead for delivery of recurring HR services and core process (e.g., P&C process, Goal setting).
- Deliver expert coaching and consulting to senior management and employees to drive a high-performance culture.
- Build manager capability through coaching and facilitation of various training programs to build capability across client groups/regions.
- Provide guidance and coaching on HR & talent programs: merit, performance review, performance improvement, talent planning, talent development, succession planning, etc.
- Ensure delivery of a sustainable, consistent employee experience that is aligned with the HR strategy and employee value proposition. Escalate feedback to People Services teams, as needed.
- Understand business requests and strategize on the execution of these solutions with other HR leaders, as needed, to determine best solution and course of action.
- Continuously monitor performance of HR programs locally and be the voice of business with COEs providing real-time feedback, when needed. Effectively articulate business requirements/needs to services and COE teams.
- Participate in various HR projects in recruiting, performance management, playbook development, programs and policies development and implementation, etc.
- Proactively leverage data and dashboards to assess trends, identify issues, themes and framing of data driven solutions for client groups supported.
- Acts as local “face of HR” for locations with large employee populations providing feedback and input when necessary and escalating issues, as needed.
- Leverage technology and defined process to deliver services globally.
Qualifications
Required Knowledge, Skills, and Experience:
- 8+ years of experience in Human Resources in a client-facing role
- 8+ years of experience in an HR and/or COE role – working knowledge required to apply COE interventions
- 5+ years of experience working in a global and distributed work environment
- Experience working in a shared service environment, preferred
- Experience with project management
- Experience with organization transformation and integrations
- Bachelor’s degree in a business or HR-related field desired
- SHRM certification a plus, not required
- Knowledge of labor and compliance related laws based on geography
- Locally relevant language, as required by geography
- This position will need to interact and influence all levels of the organization.
- As the voice of the business, this role will need to be able to influence both COE and People Service leaders.
- Proven ability to build trust and relationships with partners at various levels in the organization.
- Ability to exercise discretion, sound judgment, objectivity with the highest professional ethics, and always maintain confidentiality.
- Effective analytical, problem solving, and decision-making skills.
- Data-driven and able to synthesize key insights
- Ability to simplify complex problems to provide clarity in driving resolution.
- Versatile and action-oriented; ability to manage projects from inception through to closure.
- Must be able to communicate in a clear and concise manner so the message easily translates across all areas of the organization.
- Ability to create and foster business relationships with leaders and employees across a range of functions and business groups
- Innovative and creative approach to problem solving.
- Accomplished organizational skills, including the ability to accomplish demanding timeline objectives.
- Must have the ability to work at strategic, operational, and tactical levels on a global scale.
- Strong facilitation and presentation skills
- Exceptional communication and interpersonal skills with a proven ability to build trust, credibility, and strong, productive relationships.
- Excellent organizational and project/program management skills.
- Familiarity and comfort in working in a highly matrixed organization.
- Ability to objectively coach employees and managers through complex, difficult, and emotional issues.
- High change agility.
#LI-hybrid
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
