Internal job title: PeopleLink HR Representative
Employment type: 18-month contract
What will you do? As a PeopleLink HR Representative, you'll be an important part of our HR Operations team, providing direct support to employees and managers and helping them navigate HR processes throughout their employee journey.
You will deliver HR support through multiple channels, including
phone calls, live chat, tickets, and email, combining a strong customer service mindset with accurate and timely HR case management.
Your day-to-day responsibilities will include:
- Provide HR support to employees and managers through phone calls, live chat, tickets, and email, delivering a consistent and positive customer experience.
- Manage HR inquiries and cases from initial contact through resolution, ensuring accurate documentation and timely follow-up.
- Provide guidance on HR policies, benefits, employee data, employment documentation, leave-related processes, and other HR programs and services.
- Process and support employee lifecycle transactions and HR administrative activities while ensuring data accuracy and confidentiality.
- Use available knowledge articles, procedures, and internal resources to provide accurate and consistent responses.
- Identify when cases require additional expertise and coordinate or escalate requests to the appropriate HR, Payroll, Benefits, or specialized teams.
- Maintain complete and accurate case documentation within our case management systems.
- Monitor assigned cases and service levels, ensuring requests are addressed within established timelines and service expectations.
- Collaborate with HR Partners, Payroll, Benefits, Talent Acquisition, and other teams to resolve more complex employee requests.
- Identify recurring issues and opportunities to improve HR processes, knowledge content, and the overall employee experience.
- Contribute to continuous improvement initiatives that simplify HR processes and strengthen PeopleLink service delivery.
What qualifications will make you successful for this role?- Bachelor's degree in Human Resources, Industrial Relations, Business Administration, Psychology, Communication, or a related field preferred, along with a general understanding of HR processes, policies, or employee lifecycle activities.
- English and French proficiency, both written and verbal, is required, with strong communication skills and confidence supporting customers through phone and live chat interactions.
- Previous experience in Customer Service, HR Operations, Shared Services, Contact Centers, or a similar service environment is preferred.
- Comfortable working with case management systems, HR platforms, and digital tools, with intermediate Microsoft Office skills, particularly Outlook, Excel, and Teams.
- Strong organizational, teamwork, and collaboration skills, with the ability to manage multiple priorities, protect confidential information, and take ownership of issues through resolution with curiosity and initiative.
What skills and capabilities will make you successful?- Strong customer service mindset, with a genuine interest in helping employees and managers and the ability to handle confidential and sensitive information professionally.
- Excellent verbal and written communication skills in English and French, with confidence communicating through phone, chat, email, and case management platforms.
- Strong problem-solving, organizational, and attention-to-detail skills, with the ability to analyze requests, determine appropriate next steps, and manage multiple cases and priorities in a fast-paced environment.
- Strong collaboration skills and the ability to work effectively with HR and cross-functional teams.
- Comfortable learning and working with HR systems, knowledge management tools, and digital platforms, with the adaptability and willingness to continuously learn as HR processes, policies, and systems evolve.
What's in it for you?- Hands-on experience supporting employees and managers within a global HR organization, with exposure to a broad range of HR processes across the employee lifecycle.
- Experience delivering HR services through an omnichannel environment including calls, chat, tickets, and email.
- Opportunity to develop expertise in case management, employee experience, HR operations, and problem-solving while working with HR systems, case management platforms, and knowledge management tools.
- Daily collaboration with HR, Payroll, Benefits, Talent Acquisition, and other specialized teams, with opportunities to participate in continuous improvement initiatives and simplify the employee experience.
- Development of skills that can support future career opportunities within People Operations, HR Operations, HR Shared Services, HR Centers of Expertise, or other Human Resources roles, in a collaborative environment where learning and ownership are encouraged.
Ready to launch your HR career with a team that's excited to welcome you? Apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
The expected pay range is CAD 58,400 - CAD 87,600 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team*:
Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; Wellness Wallet (reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave; Recharge Break (savings plan for a future paid leave of absence); employee assistant program with mental, family, and legal counselling and flexible work arrangements.
Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match.
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.
*Participation and coverage levels for specific benefit programs are determined based on employment status (e.g., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Responsibilities
Internal job title: PeopleLink HR Representative
Employment type: 18-month contract
What will you do? As a PeopleLink HR Representative, you'll be an important part of our HR Operations team, providing direct support to employees and managers and helping them navigate HR processes throughout their employee journey.
You will deliver HR support through multiple channels, including
phone calls, live chat, tickets, and email, combining a strong customer service mindset with accurate and timely HR case management.
Your day-to-day responsibilities will include:
- Provide HR support to employees and managers through phone calls, live chat, tickets, and email, delivering a consistent and positive customer experience.
- Manage HR inquiries and cases from initial contact through resolution, ensuring accurate documentation and timely follow-up.
- Provide guidance on HR policies, benefits, employee data, employment documentation, leave-related processes, and other HR programs and services.
- Process and support employee lifecycle transactions and HR administrative activities while ensuring data accuracy and confidentiality.
- Use available knowledge articles, procedures, and internal resources to provide accurate and consistent responses.
- Identify when cases require additional expertise and coordinate or escalate requests to the appropriate HR, Payroll, Benefits, or specialized teams.
- Maintain complete and accurate case documentation within our case management systems.
- Monitor assigned cases and service levels, ensuring requests are addressed within established timelines and service expectations.
- Collaborate with HR Partners, Payroll, Benefits, Talent Acquisition, and other teams to resolve more complex employee requests.
- Identify recurring issues and opportunities to improve HR processes, knowledge content, and the overall employee experience.
- Contribute to continuous improvement initiatives that simplify HR processes and strengthen PeopleLink service delivery.
