4 jobs for "Retention Account Manager"

Responsibilities

About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

We are looking for an Enterprise Lead to spearhead growth and scale TikTok's dine-in local services ecosystem. TikTok's local services partnerships are a critical means of accelerating the platform's service offerings to users and merchants. As the Account Lead, you will own relationships with Mid Markets & SMB dine-in partners while building, coaching, and leading a high-performing account team. The immediate focus will be on scaling and deepening relationships with top enterprise dine-in brands, unlocking new service offerings and growth opportunities on TikTok.

Responsibilities
- Lead and scale a team of Mid Markets & SMB Account Managers overseeing Tiktok's GO. Provide coaching, guidance and mentorship to drive both team and client's success. Support your team's career growth while fostering high performance.
- Own enterprise revenue and growth outcomes for the dine-in vertical. Translate topline targets into clear operating plans, account strategies, and executional priorities across complex, multi-location and enterprise partners.
- Serve as a senior partner to enterprise merchants, engaging HQ and executive stakeholders to drive adoption, expansion, and retention. Lead strategic planning conversations and align TikTok solutions with partners' broader business objectives.
- Collaborate cross-functionally with Marketing, Product and Sales Operations to scale best practices, improve processes, and close performance gaps across the enterprise team.
- Build and maintain an inclusive, high-performing team culture that values ownership, collaboration, and continuous improvement.

Qualifications

Minimum Qualifications
- Experienced in account management/client services roles, particularly with enterprise partners.
- Proven track record of people management experience, leading and developing high-performing accounts or sales team while driving measurable business outcomes.
- Demonstrated success in driving revenue growth, adoption, and client retention within enterprise accounts.
- Strong strategic thinking, operational rigor, and data-driven decision-making skills.
- Proven ability to collaborate cross-functionally and drive measurable client outcomes.

Preferred Qualifications
- Experience leading a regional enterprise team.
- Deep understanding of US's food and dine-in industry, including key trends and market dynamics.
- Strong communication and stakeholder management skills, with the ability to influence across functions and levels.
- Proven ability to lead and align with cross-functional teamsteams-especially in Operations, Product, and Analytics-to deliver cohesive and scalable solutions.
- Robust product acumen, with the ability to understand and contribute to TikTok's local services strategy

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $180310 - $342000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Experienced in account management/client services roles, particularly with enterprise partners.
- Proven track record of people management experience, leading and developing high-performing accounts or sales team while driving measurable business outcomes.
- Demonstrated success in driving revenue growth, adoption, and client retention within enterprise accounts.
- Strong strategic thinking, operational rigor, and data-driven decision-making skills.
- Proven ability to collaborate cross-functionally and drive measurable client outcomes.

Preferred Qualifications
- Experience leading a regional enterprise team.
- Deep understanding of US's food and dine-in industry, including key trends and market dynamics.
- Strong communication and stakeholder management skills, with the ability to influence across functions and levels.
- Proven ability to lead and align with cross-functional teamsteams-especially in Operations, Product, and Analytics-to deliver cohesive and scalable solutions.
- Robust product acumen, with the ability to understand and contribute to TikTok's local services strategy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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