12 jobs for "Product Support & Services Associate"

Governance & Experience Associate Graduate (TikTok Local Services) - 2027 Start

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TikTok

Governance & Experience Associate Graduate (TikTok Local Services) - 2027 Start

SingaporeOperationsPosted Aug 4, 2026

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Responsibilities

Team Introduction
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
You will be placed across Governance-related domains (e.g., Content Governance, Merchant Governance, Experience, Service, Fraud) and contribute to impactful initiatives, focusing on:
- Research online commerce regulations, product compliance, and industry best practices across global markets to inform strategy.
- Draft, localise, and manage governance policy documents, ensuring alignment with market nuances.
- Prepare guidance materials and training decks to communicate policy and strategy updates to cross-functional teams.
- Devise processes and monitor metrics. Conduct deep-dive analyses to identify risk trends, irregular patterns, and root causes.
- Apply investigational thinking to audit fraudulent cases and platform abuse scenarios (e.g., incentive manipulation, fake transactions).
- Review real-world cases to identify grey areas, and refine policies and solutions.
- Partner with Product, RD, and Data teams to build strategies, tools, and processes for effective risks detection and enforcement.
- Leverage AI technologies to enhance efficiency, analyse model accuracy, and improve risks assessment.
- Build dashboards to track risk levels, and the effectiveness of governance strategies.

Qualifications

Minimum Qualifications:
- Individuals who are completing or have recently completed a Bachelor's degree in Data Analytics, Policy or a related discipline.
- Strong analytical skills with the ability to interpret complex data and derive actionable insights.
- Excellent communication and stakeholder management skills.
- Proactive, adaptable mindset capable of navigating ambiguous, fast-paced environments.

Preferred Qualifications:
- Proficiency in SQL.
- Experience with AI/machine learning applications.
- Prior experience in the Tech industry.
- Familiarity with online commerce or governance techniques.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Individuals who are completing or have recently completed a Bachelor's degree in Data Analytics, Policy or a related discipline.
- Strong analytical skills with the ability to interpret complex data and derive actionable insights.
- Excellent communication and stakeholder management skills.
- Proactive, adaptable mindset capable of navigating ambiguous, fast-paced environments.

Preferred Qualifications:
- Proficiency in SQL.
- Experience with AI/machine learning applications.
- Prior experience in the Tech industry.
- Familiarity with online commerce or governance techniques.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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