241 jobs for "Manager, Customer Support"

TikTok Shop - Customer Experience Program Manager, Loyalty & Support

At TikTok - London

Posted on Nov 2

View job Apply on company site

Customer Service Solution Manager - Customer Support

At TikTok

Posted on Jul 23

View job Apply on company site

Project Manager (SATCOM)

At Leidos - Odenton

Posted on Oct 6

View job Apply on company site

Deputy Program Manager

At Leidos - California

Posted on Aug 28

View job Apply on company site

TikTok Shop - Customer Experience & Product Program Manager

At TikTok - San Jose

Posted on Sep 25

View job Apply on company site

Manager, Customer and Commercial Operations

At Applied Materials - Hsinchu

Posted on Sep 15

View job Apply on company site

TikTok Shop - Customer Experience Strategy & Product Program Manager

At TikTok - Seattle

Posted on Sep 25

View job Apply on company site

TikTok Shop - Customer Experience Strategy & Product Program Manager

At TikTok - San Jose

Posted on Sep 25

View job Apply on company site

Senior Manager, Data Center Technical Deployment

At Equinix, Inc - Remote / Flexible

Posted on Oct 15

View job Apply on company site

Debit Card Operations Manager

At Vanguard - Malvern · Scottsdale

Posted on Nov 3

View job Apply on company site

Customer Success Manager, Enterprise

At Uber - Sydney

Posted on Nov 4

View job Apply on company site

Project Manager - Design and Visual Communications - TS/SCI Polygraph

At Deloitte - McLean · Rosslyn

Posted on Oct 16

View job Apply on company site

Associate Manager, Customer Service (3pm - 11pm) | PGIM Ireland

At Prudential Financial - Letterkenny

Posted on Oct 16

View job Apply on company site

Senior Manager, Brokerage Money and Asset Movement

At Fidelity Investments - Westlake

Posted on Nov 6

View job Apply on company site

Deputy Program Manager

At Leidos - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Customer & Commercial Operations Specialist-Shanghai

At Applied Materials - Shanghai

Posted on Oct 20

View job Apply on company site

Project manager

At Schneider Electric - Bangalore

Posted on Nov 6

View job Apply on company site

Program Manager, Uber Health and Transit

At Uber - New York City

Posted on Oct 9

View job Apply on company site

Senior Manager, Data Center Technical Deployment

At Equinix, Inc - Remote / Flexible

Posted on Oct 15

View job Apply on company site

Technical Project Manager

At Schneider Electric - Cavite

Posted on Oct 15

View job Apply on company site

TikTok

TikTok Shop - Customer Experience Program Manager, Loyalty & Support

London, United KingdomOperationsPosted 6 days ago

Apply on company site View full job

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

We're looking for a data driven customer experience program manager to join our growing EMEA team. In this role, you'll work with colleagues across TikTok Shop to help identify problems and opportunities to enhance the buyer experience end-to-end - from building trust and confidence during the purchase journey to delivering exceptional support after the sale. You'll analyse data and build business cases to improve processes, elevate satisfaction, and foster long-term loyalty.

We operate in a multi-sided marketplace and balance the needs of our customers (buyers), sellers and creators. Therefore, to be successful in this role you'll need to have strong judgement, analytical problem solving and detailed planning skills. You'll also need to have strong data and communication skills as you'll use data driven business cases to align with a wide variety of stakeholders.

Responsibilities:
- Drive the end-to-end buyer experience, from ensuring seamless support interactions with marketplace sellers and platform support channels, to strengthening trust throughout the purchase journey.
- Build and execute a clear vision and strategy that enables customers to easily access help, enhances confidence in the platform, and improves satisfaction and loyalty.
- Own key buyer support and trust metrics and analyse data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform business strategies, project prioritization and decision-making.
- Triangulate findings and insights from across different sources to scope out key customer problems and collaborate with cross functional teams and key stakeholders to gather requirements, design solutions, and negotiate project timelines and resources.
- Produce and own the project and product plan for implementation, including writing out Business Requirements Documents (BRDs) ensuring that all interdependencies are identified and tracked to schedule.
- Manage go-to-market (GTM) to successfully launch new products and policies and track post launch impact.
- Advocate for the customer's best interest and align cross-functional stakeholders, including marketing, product, logistics, sales, and management to deliver initiatives to improve customer satisfaction and retention.

Qualifications

Minimum Qualification(s):
- Bachelor's degree or Master's degree (or equivalent practical experience).
- Significant experience in Insights, Analytics, Product or Program Management for Customer Experience.
- Demonstrable analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
- Proven experience using strong interpersonal and relationship-building skills to interact at all levels within the organisation and earn respect universally.
- Excellent verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight.

Preferred Qualification(s):
- Experience preferably in an ecommerce or marketplace business.
- Comfort working in a fast-paced, ambiguous and high-growth environment.
- Cross-cultural communication and collaboration skills working cross-functionally in a global working environment.
- Experience in data analytics, SQL is preferred.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree or Master's degree (or equivalent practical experience).
- Significant experience in Insights, Analytics, Product or Program Management for Customer Experience.
- Demonstrable analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
- Proven experience using strong interpersonal and relationship-building skills to interact at all levels within the organisation and earn respect universally.
- Excellent verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight.

Preferred Qualification(s):
- Experience preferably in an ecommerce or marketplace business.
- Comfort working in a fast-paced, ambiguous and high-growth environment.
- Cross-cultural communication and collaboration skills working cross-functionally in a global working environment.
- Experience in data analytics, SQL is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile