Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.
As a Project Manager II on the Business Banking team, you will manage projects and initiatives that involve Product, Technology, Operations, Sales, Legal, Risk, Compliance, Controls, and other partners. You will translate business priorities into clear project plans, coordinate activities and dependencies, monitor delivery, and provide stakeholders with timely visibility into progress, risks, issues, and decisions.
This role is well suited for someone who brings structure to complex work, communicates clearly across organizational levels, solves problems independently, and maintains momentum across multiple priorities in a fast-paced environment.
Job Responsibilities- Manage and deliver multiple projects and initiatives supporting Business Banking priorities.
- Partner with cross-functional stakeholders to define project scope, objectives, deliverables, roles, milestones, and success measures.
- Develop and maintain project plans, timelines, forecasts, and roadmaps that provide clear visibility into scope, dependencies, and delivery dates.
- Coordinate project activities, monitor progress, establish priorities, and follow through on actions to support timely delivery.
- Identify project risks and issues early, evaluate impacts, and drive appropriate escalation and resolution.
- Conduct root cause analysis and recommend practical, actionable solutions to business and delivery challenges.
- Identify opportunities to improve processes and ways of working, then develop and implement solutions that increase efficiency, reduce manual effort, or improve accuracy.
- Prepare standard and ad hoc reports, project updates, and executive-ready presentations for leadership audiences.
- Provide clear project status updates in operational and project meetings and serve as a point of coordination for issue resolution.
- Use sound judgment, personal initiative, and a solution-focused approach to execute commitments with limited oversight.
Required Qualifications, Capabilities, and Skills- Demonstrated ability to manage multiple projects, coordinate cross-functional work, and deliver against established milestones.
- Strong interpersonal skills and the ability to engage and influence stakeholders across organizational levels, including executive audiences.
- Strong problem-solving, analytical, and creative-thinking capabilities, including experience evaluating root causes and recommending solutions.
- Excellent written and verbal communication skills, with strong attention to detail, organization, and follow-through.
- Advanced Microsoft PowerPoint skills, including experience developing clear presentations for executive audiences, with working knowledge of Microsoft Word and Excel.
- Ability to learn and apply new technical and industry knowledge in a fast-paced environment.
Preferred Qualifications, Capabilities, and Skills- Bachelor's degree in business, information technology, or a related field, or 3 years of experience managing projects in a financial services environment.
- Project management certification, such as Project Management Professional.
- Experience taking ownership of deliverables and independently managing competing priorities.
- Experience using AI-enabled analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual work, or increase accuracy.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
