7 jobs for "Service Management Product Manager"

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

The team's mission is to improve the delivery experience while minimizing costs from Fulfillment by TikTok (FBT) through seamless, integrated FBT product solutions and operations.

We are looking for a highly motivated and analytical Middle Mile Solutions individual to support our rapidly growing e-commerce logistics network. This role will work closely with linehaul operations, carrier management, planning, product, and analytics teams to identify operational pain points, support process improvements, and help standardize workflows across middle-mile and linehaul operations.

The individual will gain hands-on exposure to e-commerce logistics operations, carrier performance management, SOP development, frontline feedback collection, and data-driven continuous improvement initiatives. This is a great opportunity for someone interested in supply chain, logistics, operations, or data analytics to learn how large-scale fulfillment networks are designed, monitored, and improved.

This role requires strong analytical thinking, attention to detail, communication skills, and a willingness to work closely with cross-functional teams in a fast-paced environment.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
Carrier Management & Performance Support
- Support tracking and analysis of carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency
- Assist in preparing carrier performance reviews, issue summaries, and follow-up action trackers
- Help identify recurring carrier issues by analyzing operational data and frontline feedback
- Support carrier onboarding, readiness reviews, and documentation of operational playbooks

SOP Design & Operational Standardization
- Assist in documenting and maintaining SOPs for linehaul dispatch, execution, escalation, and exception management
- Support workflow standardization across shifts, lanes, and facilities to reduce execution variability
- Help ensure SOPs are clear, practical, and easy for frontline teams to follow
- Partner with operations teams to collect feedback on SOP rollout, training, and adoption
Frontline Feedback & System Improvements
- Gather feedback from linehaul dispatchers, dispatcher leads, and operations teams to identify operational pain points
- Summarize operational issues and translate them into clear process, tooling, or system improvement requests
- Support product, engineering, and analytics partners by preparing requirement summaries, issue trackers, and pilot feedback
- Assist in validating new features or process changes through pilot programs and user feedback collection

Cross-Functional Collaboration
- Work with operations, product, engineering, planning, yard, and warehouse partners to support network improvement initiatives
- Participate in cross-functional meetings and help track action items, timelines, and success metrics
- Support the team in preparing business reviews, project updates, and operational performance summaries

Continuous Improvement & Network Health
- Monitor middle-mile and linehaul performance metrics to identify trends, exceptions, and improvement opportunities
- Support initiatives focused on improving on-time performance, reducing dwell time, minimizing service failures, and improving dispatcher efficiency
- Assist with peak readiness, surge planning, and network change management preparation

Qualifications

Minimum Qualifications
- Individuals who are completing or have recently completed a Bachelor's degree in Logistics/Supply Chain Management, Project Management, Data Analytics, Business Administration, Marketing, Economics or a related discipline.
- Strong interest in e-commerce logistics, fulfillment operations, transportation, or supply chain management
- Strong analytical skills and attention to detail
- Proficiency in Excel / Google Sheets; ability to organize, analyze, and summarize data
- Strong communication skills and ability to work with cross-functional teams
- Self-motivated, fast learner, and comfortable working in a fast-paced environment

Preferred Qualifications
- Previous internship, project, or coursework experience in logistics, supply chain, operations, consulting, or data analytics
- Familiarity with dashboards or BI tools such as Tableau, Power BI, Looker, or similar platforms
- Basic SQL or data analytics skills
- Familiarity with transportation management systems, routing tools, or logistics optimization concepts
- Interest in modern e-commerce platforms and fulfillment operations

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $72200 - $121600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Individuals who are completing or have recently completed a Bachelor's degree in Logistics/Supply Chain Management, Project Management, Data Analytics, Business Administration, Marketing, Economics or a related discipline.
- Strong interest in e-commerce logistics, fulfillment operations, transportation, or supply chain management
- Strong analytical skills and attention to detail
- Proficiency in Excel / Google Sheets; ability to organize, analyze, and summarize data
- Strong communication skills and ability to work with cross-functional teams
- Self-motivated, fast learner, and comfortable working in a fast-paced environment

Preferred Qualifications
- Previous internship, project, or coursework experience in logistics, supply chain, operations, consulting, or data analytics
- Familiarity with dashboards or BI tools such as Tableau, Power BI, Looker, or similar platforms
- Basic SQL or data analytics skills
- Familiarity with transportation management systems, routing tools, or logistics optimization concepts
- Interest in modern e-commerce platforms and fulfillment operations

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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