Fidelity will not provide immigration sponsorship for this position.Job Description:The RoleAs a Brokerage Operations Manager, you will be instrumental in working with associates and management team to set the direction and strategy of the department, develop a culture of learning which includes mentoring, developing, and leading associates toward delivering an exceptional client experience. This position is within the Account Management, Transfer of Assets and Money Movement division and supports transfers between Fidelity and external firms, internal Fidelity accounts and distributions to the end client.
Responsibilities include:
- Lead 10-15 non-exempt employees who provide responsive service to Fidelity Brokerage Company customers across multiple lines of business (Personal Investing, Clearing and Custody).
- Mentor and develop employees to achieve productivity and quality targets and deliver an outstanding customer service experience
- Staff for forecasted volumes and service levels and supervise clients' service experience.
- Consistently communicate the vision and direction of the business throughout the department as well as within Fidelity
- Acting as a liaison between business units, maintaining strong working relationships with key clients and business partners
- Provide effective coaching, employee development, to attract and retain talent
- Facilitating decisions on procedures and adjustments for complex, escalated or exception items
- Leveraging available resources to meet daily service targets, improve customer satisfaction, support projects in alignment with company direction and handle high risk / exposure items
- Maintaining flawless execution for processing and service items
The Skills and
Expertise You Bring
- Bachelor's degree
- Experience within the financial services industry
- Experience in Brokerage operations preferred
- Series 7, 63 and either 9/10 or 24 must be acquired within 12 months of hiring.
- Strong managerial and people skills, which includes the ability to develop and further talent/team
- The experience and ability to drive efficiency, productivity, unit cost, and utilization.
- A dedication to drive quality and process measurement improvements in a fast-paced customer service driven business environment.
- Strong analytical and collaboration skills
- Ability to cultivate a highly interactive and engaged work environment
- Ability to influence others is very important. This person will be encouraged to interact with all levels of the organization and appropriate business partners.
- Strong capability to establish relationships, leveraging networks, encourage the development of a common vision; provide clear direction and priorities, and build effective teams.
- Strong project management skills and experience
The Team
The Operations & Services Group (OSG) provides superior service to Fidelity's businesses through innovation, dedication, and commitment to excellence. In operating divisions located throughout the country, OSG provides securities execution, clearance and risk management services to retail, institutional and correspondent clients. OSG is comprised of different departments such as Account Services, Margin and Global Settlements, Asset Services, Compliance, Strategy & Planning, Capture Services, Mutual Funds and Brokerage Services, Treasury and Tax Services.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:Series 07 - FINRA, Series 24 - FINRA
Category:Brokerage Operations, Transaction Processing
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
