7 jobs for "Customer Experience Analyst"

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary
The Technical Deployment Analyst is responsible for managing and coordinating customer deployment activities throughout the implementation lifecycle within Equinix data centers. This role serves as the primary technical coordinator across customers and internal stakeholders, ensuring the successful delivery of colocation, power, interconnection, and infrastructure services.
The ideal candidate combines technical knowledge, project coordination capabilities, strong communication skills, and a customer-first mindset to deliver an exceptional deployment experience while supporting business growth and operational excellence.

Responsibilities
Customer Deployment Management
• Coordinates end-to-end customer deployment activities for new installations, expansions, and modifications.
• Acts as a primary point of contact during implementation projects, ensuring clear communication with customers and stakeholders.
• Drives project milestones and deployment schedules to achieve committed delivery dates.
• Facilitates deployment kickoff meetings and ongoing project reviews.
• Identifies implementation risks and proactively develops mitigation strategies.
Technical Coordination
• Reviews customer requirements and validates deployment readiness.
• Partners with Operations, Engineering, Capacity Management, Supply Chain, and Customer Success teams to align deployment activities.
• Coordinates implementation of cabinets, cages, power circuits, structured cabling, and interconnection services.
• Ensures deployment documentation is complete, accurate, and maintained within established systems and processes.
• Supports technical issue resolution throughout the deployment lifecycle.
Project Tracking and Operational Excellence
• Maintains accurate deployment status, project plans, and implementation records.
• Provides timely updates and reporting to customers and internal stakeholders.
• Escalates project risks, scheduling conflicts, and customer-impacting issues as appropriate.
• Contributes to continuous improvement initiatives focused on deployment quality, efficiency, and customer experience.
• Supports adherence to operational standards, policies, and compliance requirements.
Customer Experience
• Deliver highly responsive and customer-centric deployment experience.
• Builds trusted relationships with internal and external stakeholders.
• Manages customer expectations through proactive communication and transparency.
• Supports smooth transition of completed deployments to ongoing operational support teams.

Qualifications Required
• Bachelor's degree in Information Technology, Telecommunications, Engineering, Computer Science, Business, or equivalent work experience.
• 2+ years of experience in technical deployment, project coordination, data center operations, telecommunications, networking, cloud infrastructure, or related technical environments.
• Knowledge of data center infrastructure, including power, cooling, cabinets, cages, and structured cabling.
• Basic understanding of networking concepts, including Ethernet, fiber connectivity, and cross-connect services.
• Experience managing multiple concurrent projects and competing priorities.
• Strong written, verbal, and presentation communication skills.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to collaborate across cross-functional teams.

Preferred Qualifications
• Experience in colocation, cloud, telecommunications, managed services, or hyperscale environment.
• Familiarity with project management methodologies and deployment lifecycle management.
• Experience using Salesforce, ServiceNow, Jira, Smartsheet, or similar workflow tools.
• CAPM, PMP, ITIL Foundation, or related industry certifications.
• Understanding of customer onboarding, service delivery, and implementation processes.

The targeted pay range for this position in the following location is / locations are:

United States - SV5 Silicon Valley : 73,400 - 110,200 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is a new position within our organization.

About Equinix, Inc

Equinix is the world’s digital infrastructure company, bringing together a global ecosystem of more than 10,000 customers on six continents.

Size: 10,000+ employees
Industry: Technology

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