4 jobs for "Live-streaming Functional Lead, Retail Customer Care"

Responsibilities

About the Team
The Livestream Team designs and implements policies for live streaming to ensure a high-quality, diverse, and engaging content experience. We are responsible for building a secure and thriving real-time interaction space that benefits both users and creators. Our work involves establishing clear guidelines to minimize problematic content, identify emerging risks, and defend against bad-faith actors, all while maintaining transparency and defensibility in our policy decisions.

Responsibilities:
- Develop and refine livestream monetization policies: Draft clear, concise, and effective policies and procedures for TikTok LIVE, considering the needs of users, creators, and the TikTok brand.
- Maintain policy documentation: Ensure all livestream monetizations policies are up-to-date and easily accessible to internal teams and stakeholders.
- Conduct policy research and analysis: Stay informed about industry best practices, legal and regulatory developments, and emerging trends in livestreaming and online content moderation.
- Analyze data to identify risks: Utilize data analysis skills to proactively identify and mitigate potential content risks associated with TikTok LIVE monetization.
- Collaborate with cross-functional teams: Work closely with teams such as Legal, Product, and Operations to ensure alignment and effective policy implementation.
- Monitor policy effectiveness: Track key performance indicators and gather feedback to evaluate the impact of LIVE policies and make recommendations for improvement.
- Support policy training and implementation: Collaborate with training teams to develop and deliver effective training materials for content reviewers on livestream monetization policies.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, with 3+ years of relevant work experience.
- Sensitivity to content and culture, familiarity with the political and cultural environment, and a solid understanding of Internet development and regulatory trends.
- Excellent communication skills, with the ability to effectively convey information and ideas to diverse audiences.
- Problem-solving and critical thinking: Ability to identify policy challenges and develop creative and practical solutions. Ability to produce accurate and well-organized work.
- Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:
- Result-oriented and self-driven individual.
- Excellent cross-team communication and coordination abilities, with strong project management skills.
- Passion for the Livestream industry, familiarity with industry norms, and high sensitivity to global hot events.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, with 3+ years of relevant work experience.
- Sensitivity to content and culture, familiarity with the political and cultural environment, and a solid understanding of Internet development and regulatory trends.
- Excellent communication skills, with the ability to effectively convey information and ideas to diverse audiences.
- Problem-solving and critical thinking: Ability to identify policy challenges and develop creative and practical solutions. Ability to produce accurate and well-organized work.
- Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:
- Result-oriented and self-driven individual.
- Excellent cross-team communication and coordination abilities, with strong project management skills.
- Passion for the Livestream industry, familiarity with industry norms, and high sensitivity to global hot events.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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