1 job for "AP Specialist"

Operational Guidelines And Standards Specialist Graduate (Video Safety Operations) - 2027 Start

At TikTok - Kuala Lumpur

Posted on Oct 20

Operational Guidelines And Standards Specialist Graduate (Video Safety Operations) - 2027 Start

Kuala Lumpur, MalaysiaOperationsPosted 21 days ago

Responsibilities

About the team
The Video Safety Operations Team is responsible for the review and enforcement of policies on Video formats across AMS (excluding US), EMEA, and APAC regions. Our mission is to cultivate safe, trusted video environments and experiences that are necessary to inspire creativity and bring joy. The team's global operational scale also enables focus on other critical formats - Photo, Drama, Push, Hashtag, Effects, and additional coverage for the regulatory workflows for T&S Operations on DSA/OSA.
The team is responsible for the end-to-end delivery of video safety, through upfront demand planning and resource forecasting, daily operational management, and operational excellence to ensure high quality, efficiency, and cost-effective operations.

About the role
You will act as the operational bridge between Policy and frontline execution, translating Policy intent into clear, scalable and consistently applied operational excellence. You will own operations knowledge base management, SOP/process documentation, policy update processes, operational clarification handling, and structured feedback loops into Policy. You will handle E2E projects which include quality improvement projects and working with cross-functional teams. You will also use insights from quality metrics, escalations and user appeals to identify execution gaps, improve decision consistency, and strengthen risk control across frontline and BPO teams.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Policy Translation & Synthesis: Translate complex policies into clear, actionable, and scalable operational workflows, guidelines, and decision-making frameworks for frontline operations teams.
- Knowledge Management & SOP Design: Build, standardize, and maintain knowledge management systems, SOPs, and key operational documentation with clear governance and version control.
- AI Leverage Capability: Leverage AI tools to enhance policy translation, improve documentation quality, and streamline the creation of operational materials.
- Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
- Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
- Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
- Global/Cultural Nuance: Apply regional and cultural context to ensure global guidelines are operationally effective and locally relevant.

Qualifications

Minimum Qualification(s)
- Bachelor's degree in a relevant field (e.g., Business, Operations, or equivalent).
- Ability to lead & operate in cross-functional environments (Policy, Product, Engineering, Operations) through stakeholder management & collaboration
- Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions

Preferred Qualification(s)
- Past internships in high-growth tech or platform-based environments.
- Have a good understanding of policy operationalization, process optimization, or large-scale operational transformation
- Demonstrate good policy knowledge in the Ops functional domain & be able to connect with operational governance/process strategy/structured-design
- Exposure to cross-functional/cross-regional collaboration.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree in a relevant field (e.g., Business, Operations, or equivalent).
- Ability to lead & operate in cross-functional environments (Policy, Product, Engineering, Operations) through stakeholder management & collaboration
- Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions

Preferred Qualification(s)
- Past internships in high-growth tech or platform-based environments.
- Have a good understanding of policy operationalization, process optimization, or large-scale operational transformation
- Demonstrate good policy knowledge in the Ops functional domain & be able to connect with operational governance/process strategy/structured-design
- Exposure to cross-functional/cross-regional collaboration.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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