3 jobs for "Program Manager (Oncall Escalation), Trust & Safety"

Creator Operations Project Intern (TikTok Shop Italy) - 2026 Start (BS/MS)

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TikTok

Creator Operations Project Intern (TikTok Shop Italy) - 2026 Start (BS/MS)

Milan, ItalyOperationsPosted today

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Responsibilities

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

About TikTok Shop
The e-commerce industry is growing at an unprecedented pace and represents a key strategic area for TikTok. With millions of loyal users worldwide, we are committed to delivering a fresh, engaging, and secure shopping experience. By integrating discovery, inspiration, and joy into every interaction, we aim to make TikTok the preferred commerce channel for merchants, creators, and users. We are assembling a passionate team to help build an innovative and intuitive e-commerce ecosystem.

About the Team
The Italy Creator team focuses on cultivating creators through scalable and sophisticated approaches. We enrich TikTok's e-commerce environment by creating a seamless journey from content to purchase, empowering creators with sustainable income and opportunities for growth.

1. Incentive Strategy and Data Tracking
- Use operational tools to set up and manage creator incentive programs aimed at boosting creator activity and performance.
- Track, analyze, and report on campaign results; provide data-driven insights and optimization recommendations.

2. Campaign Execution
- Support the planning and implementation of short-video and livestream ranking competitions for creators.
- Utilize exposure, outreach, and community management resources to increase creator participation and engagement.
- Contribute to long-term campaign influence and audience awareness.

3. Cross-Functional Collaboration
- Work closely with Creator Managers (CMs), Account Managers (AMs), strategy, data, and operational teams to align and execute creator-related strategies.
- Collect feedback and suggestions to drive continuous improvement.

Qualifications

Minimum Qualifications
- Proficient in English to facilitate effective communication and collaboration with local and international colleagues.
- Strong Italian writing and reading skills; able to draft and review campaign copy and materials for the local market.
- Strong data analysis skills: able to extract, analyze, and interpret data from internal databases to identify and monitor issues.
- Logical thinker with excellent communication skills, capable of multitasking and taking ownership of responsibilities.

Preferred Qualifications
- Previous internship or practical experience in internet operations, e-commerce, influencer operations, or marketing; keen interest in developing a career in the internet industry.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Proficient in English to facilitate effective communication and collaboration with local and international colleagues.
- Strong Italian writing and reading skills; able to draft and review campaign copy and materials for the local market.
- Strong data analysis skills: able to extract, analyze, and interpret data from internal databases to identify and monitor issues.
- Logical thinker with excellent communication skills, capable of multitasking and taking ownership of responsibilities.

Preferred Qualifications
- Previous internship or practical experience in internet operations, e-commerce, influencer operations, or marketing; keen interest in developing a career in the internet industry.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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