5 jobs for "Manager, Service Transformation"

Responsibilities

The TikTok AI Data Service and Operations (ADSO) team advances AI across TikTok by turning human expertise and real-world insight into data for model training, evaluation, and improvement. We work with product and algorithm teams to develop data standards, build evaluation datasets, and identify opportunities to strengthen model performance.

Human judgment is nuanced and context-dependent, while models and product requirements continue to evolve. We translate that judgment into consistent data across languages, domains, and product scenarios, combining domain expertise, AI-powered automation, and global operations to improve evaluation methods and data production systems.

You will collaborate with algorithm, product, engineering, and operations teams throughout the model development lifecycle. This provides opportunities to deepen your understanding of AI systems, shape how models are trained and evaluated, and see how stronger data and evaluation practices inform product improvements.

About The Team:
We're the Global Partnership Management (GPM) team. We are in charge of the global BPO service to ByteDance. This internship role is specifically for the EMEA AI Data Service and Operations Partnership Management team, which is dedicated solely to supporting within the ADSO team pillar and with the BPOs that are dedicated to the ADSO business.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

- Project Operations Support: Assist Project Managers (PPM/POM) in tracking daily project progress and managing issues, including requirements gathering, schedule monitoring, risk alerts, and issue logging with our vendors.
- Data Analysis and Reporting Support: Assist in building and maintaining operational dashboards and reports (tracking SLAs such as quality, efficiency, output, and utilization); analyze anomalous metrics (e.g., causes of fluctuations, trend changes) to provide data-driven insights to project managers.
- Process and Tool Optimization: Leverage internal smart tools (such as SQL and Feishu/Lark multi-dimensional tables) to automate or streamline repetitive manual workflows (e.g., automated data extraction, report refreshing, and alert notifications) based on actual usage scenarios; help refine and optimize internal documentation, SOPs, templates, and trackers to improve the quality and reusability of accumulated information.
- Vendor Performance Management and Platform Support: Assist in collecting and organizing vendor performance data, and participate in vendor scoring as well as data reconciliation for costs and settlements; manage platform access rights, account information, and basic configurations to ensure smooth business operations.
- Knowledge Management and Experience Sharing: Participate in cross-departmental communication, compile meeting minutes and action items, and help drive execution and task closure; document project experiences, issues, and solutions to create a searchable knowledge repository for the team.
- Ability to manage multiple responsibilities simultaneously and effectively, and efficiently prioritise and meet deadlines.

Qualifications

Minimum Qualification(s):
- Individuals who are completing or have recently completed a Bachelor's degree in Business or a related discipline.
- Excellent English communication skills.
- Able to navigate a global organisation, influence stakeholders and affect outcomes.
- Ability to think outside the box, manage multiple priorities and adapt quickly to changing situations.
- Ability to identify issues and work to resolve them in partnership with business leaders.
- Familiarity with and well-versed in utilising AI tools.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Individuals who are completing or have recently completed a Bachelor's degree in Business or a related discipline.
- Excellent English communication skills.
- Able to navigate a global organisation, influence stakeholders and affect outcomes.
- Ability to think outside the box, manage multiple priorities and adapt quickly to changing situations.
- Ability to identify issues and work to resolve them in partnership with business leaders.
- Familiarity with and well-versed in utilising AI tools.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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