4 jobs for "Customer Care, Program Manager"

Product Operations Manager (Account Security) - TikTok

At TikTok - San Jose

Posted on Nov 10

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TikTok

Product Operations Manager (Account Security) - TikTok

San JoseOperations$108,000 – $208,800Posted today

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Responsibilities

TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, this team is focused on maintaining product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services.

Responsibilities:
- Partner with Security Product, Legal & Compliance, Privacy, Risk Control, Customer Service and other teams to define core metrics, standard operating procedures (SOPs), and handling mechanisms for security incident response;
- Lead emergency response for account security incidents: conduct root cause analysis, drive efficient cross-functional coordination for rapid response, clearly communicate risks and incident status to security and product leadership, provide solution evaluation frameworks, and clarify roles and responsibilities; continuously optimize incident response and handling workflows based on user feedback and data metrics to improve operational efficiency;
- Own requirements gathering, capability iteration, and rollout of account security operations tools; drive integration and large-scale adoption of core account security capabilities across downstream business lines;
- Manage relevant budgets, and define and monitor metrics related to security experience and review/triage efficiency.

Qualifications

Minimum Qualification(s):
- Hands-on experience in security incident response, process development, and security program operations; familiarity with business process management and requirements analysis, with a solid understanding of account security, cybersecurity, information security, and digital identity security;
- Strong ownership mindset - willing to step forward in emergencies and drive issues through to resolution end to end;
- Ability to collaborate across time zones, with excellent cross-functional communication skills and a proven ability to drive execution and implementation.

Preferred Qualification(s):
- Demonstrated knowledge of industry best practices in the above security domains, with well-formed personal perspectives and insights

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Hands-on experience in security incident response, process development, and security program operations; familiarity with business process management and requirements analysis, with a solid understanding of account security, cybersecurity, information security, and digital identity security;
- Strong ownership mindset - willing to step forward in emergencies and drive issues through to resolution end to end;
- Ability to collaborate across time zones, with excellent cross-functional communication skills and a proven ability to drive execution and implementation.

Preferred Qualification(s):
- Demonstrated knowledge of industry best practices in the above security domains, with well-formed personal perspectives and insights

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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