333 jobs for "Customer Experience Team Lead"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the LATAM. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop LATAM operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
- Take ownership of business development by leading lead mining, conducting in-depth lead validation, and executing strategic seller outreach to drive pipeline growth.
- Conduct analysis of the seller onboarding funnel, identify bottlenecks through data-driven insights, and formulate actionable optimization strategies to improve conversion rates.
- Deeply engage in the design and delivery of seller training programs and support initiatives, including developing campaign frameworks, curating webinar content, and providing personalized guidance to enhance seller performance.
- Plan and execute operational strategies, content roadmaps, and growth initiatives for assigned seller segments, aligning with business objectives to drive scale and engagement.
- Act as a key liaison in meetings with partners, contribute to strategic discussions, and lead cross-team communication to ensure alignment on goals and seamless execution of collaborative projects.

Qualifications

Minimum Qualifications:
- Applicants are kindly requested to submit an English-language resume
- Currently pursuing an Undergraduate/Master in Business or a related major.
- Quick learner, proactive and resilient. Ability to thrive in ambiguity and adjust fast to change.
- Structured thinking, good data sense, very strong analytical skills
- Excellent communication and cross-team collaboration, skilled at moving things forward.
- Passion for business and aim for higher goals.

Preferred Qualifications:
- Familiarity with TikTok content ecosystem, shoppable content, and brand-creator partnerships is a plus

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Applicants are kindly requested to submit an English-language resume
- Currently pursuing an Undergraduate/Master in Business or a related major.
- Quick learner, proactive and resilient. Ability to thrive in ambiguity and adjust fast to change.
- Structured thinking, good data sense, very strong analytical skills
- Excellent communication and cross-team collaboration, skilled at moving things forward.
- Passion for business and aim for higher goals.

Preferred Qualifications:
- Familiarity with TikTok content ecosystem, shoppable content, and brand-creator partnerships is a plus

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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