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Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety

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TikTok

Product & Process Solutions Program Manager (Feature Safety), Trust & Safety

SingaporeOperationsPosted 11 days ago

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Responsibilities

The Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.

Responsibilities
- Operational Safety Management
- Design and implement comprehensive safety frameworks for TikTok features, like Short Drama, Mini game, Audio, Push, etc.
- Define and manage key operational metrics (e.g., CGVR, OHA, Sampling accuracy) to ensure high standards of efficiency and quality.
- Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks.
- End-to-End Process & Project Management
- Lead the full lifecycle of safety-related projects-from planning and design to execution and continuous optimization.
- Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring.
- Proactively identify risks, gaps, and improvement opportunities across project stages.
- Data Analysis & Strategic Insights
- Analyze business needs/ demands to extract actionable insights that inform decision-making and strategic improvements.
- Monitor and evaluate project performance using internal tools and platforms.
- Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability.
- Stakeholder Communication & Collaboration
- Build strong partnerships through business alignments, strategies & updates to stakeholders, highlighting milestones, progress, and key risks.
- Collaborate with cross-functional teams (e.g., Platform Responsibility, Product, Engineering, Policy, Operations) to define and execute moderation strategies.
- Ensure alignment with organizational goals, company policies, and industry standards.
- Process Optimization & Innovation
- Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement.
- Lead transformation initiatives including process redesign, AI application and innovation and automation.
- Champion continuous improvement and innovation within moderation operations.

Qualifications

Minimum Qualification(s)
- Bachelor's degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).
- Experience in content moderation operations, quality operations, or related fields.
- Proven experience designing and implementing quality frameworks and operational strategies.
- Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.
- Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.

Preferred Qualification(s)
- Experience in process design, project management, AI application and innovation and automation tooling/process design.
- Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale.
- Experience working in high-growth tech or platform-based environments.
- Experience in global, multicultural and timezone-crossing environments

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).
- Experience in content moderation operations, quality operations, or related fields.
- Proven experience designing and implementing quality frameworks and operational strategies.
- Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.
- Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.

Preferred Qualification(s)
- Experience in process design, project management, AI application and innovation and automation tooling/process design.
- Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale.
- Experience working in high-growth tech or platform-based environments.
- Experience in global, multicultural and timezone-crossing environments

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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