335 jobs for "70230-Customer Experience Coor"

Responsibilities

The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.

Responsibilities
- Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries. This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users
- Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
- You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
- Be comfortable, methodical and resilient;
- Be flexible with global working hours and operate on certain weekends, on a rotation-basis.

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

Qualifications

Minimum Qualifications
- Bachelor's degree or above
- 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
- Ability to work effectively with strong interpersonal and communication skills to engage with different teams
- High oral and written proficiency in Thai is required as this role will cover Thai-speaking markets
- Good project management skills, with a proven record of driving change from conception to execution
- Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualifications
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
- Quantitative data analytics/SQL skills, a data-driven mindset
- Strong stakeholder management skills

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above
- 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
- Ability to work effectively with strong interpersonal and communication skills to engage with different teams
- High oral and written proficiency in Thai is required as this role will cover Thai-speaking markets
- Good project management skills, with a proven record of driving change from conception to execution
- Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualifications
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
- Quantitative data analytics/SQL skills, a data-driven mindset
- Strong stakeholder management skills

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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