330 jobs for "Manager, Customer Experience"

Responsibilities

About the Team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities:
- Design an integrated Seller Live plan to increase the live GMV of Sellers in TikTok Shop.
- Analyze live performance metrics and provide insights to optimize content strategy and improve conversion rates.
- Collaborate with the XFN team to align sellers' promotions with overall marketing initiatives.
- Stay up-to-date on TikTok trends and algorithm changes to ensure maximum visibility for the shop.

Qualifications

Minimum Qualifications:
- Currently pursuing a undergraduate in Business, Marketing, Communications, Tech, entertainment or a related field (or equivalent experience).
- Experience with experiences in eCommerce, social media platforms, digital content mixed experience on social media platform side, brand side, and e-commerce side
- Proven track record in business development and sales within the live streaming, e-commerce, media, or digital marketing industry and strong understanding of the intricacies of 1 to 1; and 1 to few relationship building between tech platforms and sellers.
- Ability to work independently and time manage multiple high profile initiatives, curious, self-motivated, bias-for-action ("no task is too small" mentality)

Preferred Qualifications
- Experience working in ambiguity, achieving results in a fast-paced environment, and continually adapting to changing business needs
- Excellent communication and negotiation skills. Self-motivated, results-driven, and able to work independently. Strong analytical and problem-solving skills
- Strong documentation, presentation, and communication skills, particularly implemented in external facing situations
- Attention to detail, affinity with numbers, logical and strong in problem solving
- Familiar with TikTok and other content platforms; experience in content-based e-commerce is highly preferred

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing a undergraduate in Business, Marketing, Communications, Tech, entertainment or a related field (or equivalent experience).
- Experience with experiences in eCommerce, social media platforms, digital content mixed experience on social media platform side, brand side, and e-commerce side
- Proven track record in business development and sales within the live streaming, e-commerce, media, or digital marketing industry and strong understanding of the intricacies of 1 to 1; and 1 to few relationship building between tech platforms and sellers.
- Ability to work independently and time manage multiple high profile initiatives, curious, self-motivated, bias-for-action ("no task is too small" mentality)

Preferred Qualifications
- Experience working in ambiguity, achieving results in a fast-paced environment, and continually adapting to changing business needs
- Excellent communication and negotiation skills. Self-motivated, results-driven, and able to work independently. Strong analytical and problem-solving skills
- Strong documentation, presentation, and communication skills, particularly implemented in external facing situations
- Attention to detail, affinity with numbers, logical and strong in problem solving
- Familiar with TikTok and other content platforms; experience in content-based e-commerce is highly preferred

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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