66 jobs for "Intern, Customer Success"

Responsibilities

About the Team
The procurement team undertake logistics-related service and physical procurement as well as service provider management work in line with the development of logistics business. Be responsible for the price competitiveness of procurement services while meeting business requirements, and maintain relationships with service providers to ensure long-term and stable cooperation.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
1. Strategic Partnerships with Global Leading supply chain and Logistics Providers
- Identify, evaluate, and lead supplier development or joint business plan on value creation. Proactively identify supply risks and develop mitigation plan
- Formulate introduction strategies, long-term cooperation plans and capability improvement plans for regional logistics and supply chain fulfillment service providers;
- Conduct procurement activities , which includes resolving issues and ensuring seamless maintenance of vendor accounts, and purchase orders/requisitions.

2. Full Lifecycle Supplier Management
- Through market research and sourcing efforts, established connections with logistics and supply chain service providers in the U.S. market, and introduce these service providers as partners of the E-commerce platform according to business needs.
- Establish a tiered supplier management system (SLA/KPI/risk alerts), optimizing carrier contract terms quarterly to maintain price competitiveness and service quality.
- Conduct carrier bidding and price negotiations, reducing logistics costs through economies of scale while monitoring compliance and driving improvements.

3. Cross-Department Collaboration
- Collaborate with business operation teams, strategy and product to deliver carrier capability mapping and resource allocation models.
- Develop collaborative relationships with key stakeholders to develop, implement, and optimize processes and programs that enable the operations to scale.

4. Core Competencies
- Ability to articulate partnership value propositions, with experience in high-value contract negotiations.
- Capable of deconstructing cost structures and market trends, designing profit-maximizing partnership models.

Qualifications

Minimum Qualifications:
- Currently Pursuing an Undergraduate/Master in Business Management, International Trade, or Supply Chain.
- Proven skills in project management skills, as well as statistical analysis skills.
- Proven skills in Sophisticated presentation, excellent written and verbal communication skills, understanding of financial reports.

Preferred Qualifications:
- Proven experience in product operations, product management, data analysis, ads/search/recommendation systems, or related internships/projects is a plus.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently Pursuing an Undergraduate/Master in Business Management, International Trade, or Supply Chain.
- Proven skills in project management skills, as well as statistical analysis skills.
- Proven skills in Sophisticated presentation, excellent written and verbal communication skills, understanding of financial reports.

Preferred Qualifications:
- Proven experience in product operations, product management, data analysis, ads/search/recommendation systems, or related internships/projects is a plus.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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