327 jobs for "Customer Experience Manager"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.

Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.

Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.

Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities:
- Acquire and incubate merchants to support category growth.
- Discover innovative collaborative models that align with merchants' short-term and long-term development plans, and invest platform resources effectively and efficiently.
- Solve key challenges in business growth by strong collaboration with cross-functional teams.
- Employ a consultative approach by offering strategic content, creator/affiliate/agency partner, merchandising, and logistical solutions to all clients
- Update clients on TikTok Shop product developments and new promotional opportunities

Qualifications

Minimum Qualifications:
- Currently pursuing an Bachelor's Degree
- Able to commit to working for 12 weeks during Summer 2027
- Quick learner, proactive and resilient. Ability to thrive in ambiguity and adjust fast to change.
- Structured thinking, good data sense, very strong analytical skills
- Excellent communication and cross-team collaboration, skilled at moving things forward.
- Passion for business and aim for higher goals.

Preferred Qualifications:
- Internship experience in an e-commerce marketplace business, or retail category management is a plus
- Familiarity with TikTok content ecosystem, shoppable content, and brand-creator partnerships is a plus

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing an Bachelor's Degree
- Able to commit to working for 12 weeks during Summer 2027
- Quick learner, proactive and resilient. Ability to thrive in ambiguity and adjust fast to change.
- Structured thinking, good data sense, very strong analytical skills
- Excellent communication and cross-team collaboration, skilled at moving things forward.
- Passion for business and aim for higher goals.

Preferred Qualifications:
- Internship experience in an e-commerce marketplace business, or retail category management is a plus
- Familiarity with TikTok content ecosystem, shoppable content, and brand-creator partnerships is a plus

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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