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Responsibilities

About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our selling partners. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities
- Assist the team in customer service business budget planning, including data collection, collation and analysis, support budget formulation, tracking and adjustment, and ensure that the budget is aligned with business objectives.
- Participate in the construction of customer service business data automation, assist in building and optimizing automated reports and data tools, reduce manual statistical work, and improve data processing efficiency.
- Collect and analyze operational data related to customer service business, output basic analysis reports, and extract key information.
- Cooperate with the team to complete the data collection and collation of weekly and monthly reports, assist in business review meetings, and provide basic data support.

Qualifications

Minimum Qualification(s):
- Undergraduate or above, majoring in Computer Science, Statistics, Mathematics, Accounting, Business Analysis or related majors.
- Good communication, collaboration and execution skills, careful and meticulous in work, able to complete tasks assigned by the team efficiently.
- Basic data processing and analysis capabilities, proficient in Excel (pivot tables, functions, etc.).

Preferred Qualification(s):
- Knowledge of SQL, experience in data visualization and dashboard building is highly desired.
- Interest in customer service business, budget planning or data automation, with basic business thinking and logical analysis capabilities.

If you have any questions, please reach out to us at apac earlycareers@tiktok.com

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Undergraduate or above, majoring in Computer Science, Statistics, Mathematics, Accounting, Business Analysis or related majors.
- Good communication, collaboration and execution skills, careful and meticulous in work, able to complete tasks assigned by the team efficiently.
- Basic data processing and analysis capabilities, proficient in Excel (pivot tables, functions, etc.).

Preferred Qualification(s):
- Knowledge of SQL, experience in data visualization and dashboard building is highly desired.
- Interest in customer service business, budget planning or data automation, with basic business thinking and logical analysis capabilities.

If you have any questions, please reach out to us at apac earlycareers@tiktok.com

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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