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TikTok

Partner Program Manager, AI Data Service Operations

SingaporeOperationsPosted Apr 28, 2026

Apply on company site View full job

Responsibilities

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

What will I do?
As a Partner Program Manager, you will lead the strategic and day-to-day execution of outsourced partner and vendor operations, ensuring high-quality service delivery and continuous innovation. You will translate broader business objectives into measurable performance frameworks, manage complex cross-functional stakeholder relationships, and establish robust governance models to mitigate risks and ensure contractual compliance. Additionally, you will build, coach, and develop a high-performing team to drive operational excellence, process improvement, and value-driven outcomes in a fast-paced environment.

Responsibilities:
Service Delivery
- Manage complex partner/vendor and internal stakeholder relationships. Championing partner/vendor innovation, automation opportunities, and process optimization initiatives
- Identify systemic service risks and implement proactive mitigation strategies
- Translate strategic objectives into partner/vendor performance expectations
- Establish performance frameworks that measure value and drive partner/vendor metrics
- Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution.
Governance
- Oversee risk management, audit readiness, and contractual obligations. Establishing governance and processes related to the continuous health of assigned sites and lines of businesses.
- Devise operating model with strong governance, risk management with Partner/vendor engagement.
- Drive monthly value reviews tied to business outcomes, not just contract adherence
People Management
- Lead, coach and develop a team of Partner Operation Manager to drive operational excellence on a day to day basis. Building the team capability in service design, process improvement, commercial knowledge and establish strong performance standards

Qualifications

Minimum Qualifications:
- 5 years of experience in a managerial role overseeing outsourced partner/vendor operations, including direct people management.
- Proven track record in BPO operations, including KPI ownership and target-driven performance management.
- Experience leading operations, program management, and large-scale transformation initiatives.
- Familiarity with the full sourcing and contracting process.
- Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners.
- Strong decision-making capabilities and the ability to navigate complex, fast-paced, or ambiguous environments.
- Excellent communication and interpersonal skills, with the ability to influence, build alignment, and foster collaboration.

Preferred Qualifications:
- Proficient in data analysis to support performance tracking and decision-making.
- Capable of conducting problem analysis and implementing effective solutions.
- Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.
- Experience in setting goals and executing implementation plans to achieve desired outcomes.
- Completion of a Bachelor's degree or higher.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- 5 years of experience in a managerial role overseeing outsourced partner/vendor operations, including direct people management.
- Proven track record in BPO operations, including KPI ownership and target-driven performance management.
- Experience leading operations, program management, and large-scale transformation initiatives.
- Familiarity with the full sourcing and contracting process.
- Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners.
- Strong decision-making capabilities and the ability to navigate complex, fast-paced, or ambiguous environments.
- Excellent communication and interpersonal skills, with the ability to influence, build alignment, and foster collaboration.

Preferred Qualifications:
- Proficient in data analysis to support performance tracking and decision-making.
- Capable of conducting problem analysis and implementing effective solutions.
- Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.
- Experience in setting goals and executing implementation plans to achieve desired outcomes.
- Completion of a Bachelor's degree or higher.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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