47 jobs for "Product Support Analyst"

Responsibilities

About the Team
The Search Operations team is dedicated to enhancing search user experience, driving substantial DAU growth for the product, and boosting traffic as well as GMV.
Under the Search Operations team, our Recommendation & Traffic team oversees the day-to-day operation of trending events across global markets. As a content-driven platform, trends play a pivotal role in driving user engagement, consumption, and retention on TikTok. Looking ahead, our long-term vision is to establish TikTok as the go-to platform for discovering and engaging with trends, fostering a user mindset of "searching for trends on TikTok."

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals.

Responsibilities
- Working in the Quality Assurance team to make sure key data delivery targets (e.g. productivity, efficiency, quality, latency) are met for projects under Search Recommendation & Trending.
- Responsible for policy/guideline and SOP implementation and clarification to ensure better understanding and performance of moderation.
- Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines to ensure overall success of projects.
- Support the training and go-live process with the moderation team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A
- Generate performance reports via analyzing, reviewing, and assembling project metrics / data
- Additional compatible and related responsibilities which are not necessarily listed above
- Based on business requirements, you may be moved between projects

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- Business-level English proficiency, as the role will cover both domestic and global content.
- Strong text editing ability is required, along with the capacity to edit 5,000-8,000 words daily while maintaining quality standards.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Willing to work shifts, weekends and public holidays.

Preferred Qualifications:
- Knowledge about TikTok and search engines, familiar with social media platforms.
- Good communication skills, experience in cross-team collaboration, eager to learn.
- QA experience of moderation projects, familiarity with RCA methodology is a plus.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
- Prior experience as a staff writer or editor for media outlets or websites is preferred.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- Business-level English proficiency, as the role will cover both domestic and global content.
- Strong text editing ability is required, along with the capacity to edit 5,000-8,000 words daily while maintaining quality standards.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Willing to work shifts, weekends and public holidays.

Preferred Qualifications:
- Knowledge about TikTok and search engines, familiar with social media platforms.
- Good communication skills, experience in cross-team collaboration, eager to learn.
- QA experience of moderation projects, familiarity with RCA methodology is a plus.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
- Prior experience as a staff writer or editor for media outlets or websites is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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