569 jobs for "Customer Experience"

Responsibilities

Team Introduction
Global Business Solutions is a marketing solution, including TikTok For Business, that naturally connects companies and brands with audiences looking for new interests and curiosities to help solve business challenges across the funnel, from awareness to customer acquisition. We help businesses solve business problems across the funnel, from awareness to customer acquisition.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities
- In this role, you will own the end-to-end operational workflow for onboarding approved agency partners, ensuring their digital profiles are built out accurately and efficiently. You will serve as a key operational bridge, helping scale our badging program while identifying operational friction points to inform our upcoming automation initiatives.
- End-to-End Partner Onboarding: Own the manual creation and setup of global agency partner profiles, including managing branding assets (logos), drafting profiles/introductions, and verifying key operational metadata.
- Backlog & SLA Management: Drive the badging pipeline by actively monitoring, processing, and clearing agency onboarding bottlenecks to ensure fast turnaround times.
- Data Integrity & Quality Assurance: Audit partner profiles for accuracy, completeness, and brand consistency across our partner directory and internal databases.
- Process Documentation & Optimization: Track recurring edge cases, pain points, and manual steps during daily workflows to document process insights that will feed directly into future product automation requirements.
- Operational Support: Assist the regional Partner Operations team with routine partner inquiries and administrative tasks to maintain seamless partner relationships.

Qualifications

Minimum Qualification(s)
- Currently pursuing an Undergraduate in Business Administration, Operations Management, Communications, Information Systems, or a related discipline.
- Proficiency in English. Fluency in written and spoken English is mandatory for managing stakeholders in English-speaking markets.
- Attention to Detail: Proven track record of high precision and meticulousness in data entry, content proofreading, and database/CMS management.
- Technical Familiarity: Proficiency with standard office productivity suites (Workspace/MS Office) and comfort working within custom content management systems (CMS) or web platforms.
- Time Management: Ability to self-manage daily workflows, handle repetitive tasks efficiently, and meet target SLAs in a remote/hybrid environment across time zones.

Preferred Qualification(s)
- Prior experience or internship background in Partner Operations, Customer Success, Content Operations, or Digital Agency Management.
- Basic understanding of process mapping or business workflow documentation (e.g., documenting manual steps for engineering/product teams).
- Familiarity with digital marketing and agency structures.
- Strong problem-solving attitude with a curiosity for identifying process bottlenecks and suggesting workflow improvements.
- Start as soon as possible. 4-6 months commitment.
- Per week attendance: 5 days minimum.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Currently pursuing an Undergraduate in Business Administration, Operations Management, Communications, Information Systems, or a related discipline.
- Proficiency in English. Fluency in written and spoken English is mandatory for managing stakeholders in English-speaking markets.
- Attention to Detail: Proven track record of high precision and meticulousness in data entry, content proofreading, and database/CMS management.
- Technical Familiarity: Proficiency with standard office productivity suites (Workspace/MS Office) and comfort working within custom content management systems (CMS) or web platforms.
- Time Management: Ability to self-manage daily workflows, handle repetitive tasks efficiently, and meet target SLAs in a remote/hybrid environment across time zones.

Preferred Qualification(s)
- Prior experience or internship background in Partner Operations, Customer Success, Content Operations, or Digital Agency Management.
- Basic understanding of process mapping or business workflow documentation (e.g., documenting manual steps for engineering/product teams).
- Familiarity with digital marketing and agency structures.
- Strong problem-solving attitude with a curiosity for identifying process bottlenecks and suggesting workflow improvements.
- Start as soon as possible. 4-6 months commitment.
- Per week attendance: 5 days minimum.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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