524 jobs for "Customer Experience Coordinator-Full time (Open Availability)"

Responsibilities

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

Responsibilities:
1. Own end-to-end local logistics fulfillment for the Middle East market, with a core focus on demand research, solution design, business implementation, and day-to-day operations management; accountable for solution effectiveness, cost, delivery timeliness, and user experience metrics;
2. Drive carrier collaboration and management: establish efficient cooperation mechanisms with local logistics partners in the Middle East, and continuously improve service quality, fulfillment timeliness, and exception handling;
3. Proactively identify issues and drive optimization: based on operational data, on-ground feedback, and business reviews, identify operational gaps across collection, transportation, sorting, last-mile delivery, and exception handling; design actionable improvement plans, drive execution, and continuously improve core KPIs including SLA, delivery success rate, long-tail performance, and return rates;
4. Cross-functional collaboration and project execution: work closely with front-end, product, and customer service teams to identify key business pain points, drive cross-functional initiatives, and improve overall logistics operational efficiency and service experience.

Qualifications

Minimum Qualifications
1. Bachelor's degree or above;
2. At least 3 years of experience in cross-border or local logistics operations;
3. Good communication and coordination skills, with the ability to collaborate effectively across departments and adapt to a complex and fast-changing commerce business environment;
4. Good resource integration and negotiation skills, with the ability to develop and maintain quality supplier relationships and improve partnership stability;
5. Good logical thinking and learning agility, with the ability to analyze complex data in a structured manner, adapt quickly to policy changes and business developments in the cross-border logistics industry, and proactively build knowledge of emerging industry trends and skills;
6. Good cross-cultural communication and cross-team collaboration skills; fluency in both Chinese and English, verbally and in writing, as Chinese is required for communication with logistics partners and internal teams; ability to effectively drive collaboration and project delivery in an international business environment.
7. Open to a long-term overseas assignment.

Preferred Qualifications
1. Educational background in Logistics Management, Supply Chain Management, Procurement, International Trade, Business Administration, or a related field;
2. Experience in logistics solution design or operations management;
3. Experience in logistics operations in the Middle East market.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
1. Bachelor's degree or above;
2. At least 3 years of experience in cross-border or local logistics operations;
3. Good communication and coordination skills, with the ability to collaborate effectively across departments and adapt to a complex and fast-changing commerce business environment;
4. Good resource integration and negotiation skills, with the ability to develop and maintain quality supplier relationships and improve partnership stability;
5. Good logical thinking and learning agility, with the ability to analyze complex data in a structured manner, adapt quickly to policy changes and business developments in the cross-border logistics industry, and proactively build knowledge of emerging industry trends and skills;
6. Good cross-cultural communication and cross-team collaboration skills; fluency in both Chinese and English, verbally and in writing, as Chinese is required for communication with logistics partners and internal teams; ability to effectively drive collaboration and project delivery in an international business environment.
7. Open to a long-term overseas assignment.

Preferred Qualifications
1. Educational background in Logistics Management, Supply Chain Management, Procurement, International Trade, Business Administration, or a related field;
2. Experience in logistics solution design or operations management;
3. Experience in logistics operations in the Middle East market.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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