33 jobs for "Escalation Expert"

Responsibilities

As a member of our Policy Development team, you will serve as a content and product policy expert with a focus on Information Integrity (which spans issue areas including misinformation, election and civic integrity, and deceptive behaviors). In this role, you will be part of a global Trust & Safety organization, helping lead our efforts to ensure that our Information Integrity policies protect the safety of our users while balancing free expression. You will partner closely with policy subject-matter experts, product teams, enforcement and operations partners, legal, public policy, data science, and other cross-functional stakeholders to ensure policy decisions are clear, consistent, implementable, and aligned with broader platform safety goals.

This role is ideal for someone who combines principled thought, strong policy judgment, excellent writing, structured problem-solving, and the ability to bring clarity to ambiguous, fast-moving, cross-functional issues.

Responsibilities:
- Draft and refine our Information Integrity policies so they are clear, consistent, defensible, and operationally useful for downstream teams.
- Collaborate with Policy Scaling, Regional Policy, and Product teams to improve content policies and streamline enforcement and processes.
- Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a consultant for potential new regulations or government regulatory requests.
- Act as a global escalation point of contact when necessary, and align all stakeholders and leadership to respond to emergency policy decisions.
- Remain up-to-date on industry trends and emerging issues in the Information Integrity space and design policies & policy positions to address them on platform where necessary.
- Serve as a subject matter expert representative for Information Integrity efforts, in coordination with Regional Policy, Public Policy, Comms, and/or Outreach & Partnerships.
- Engage with external stakeholders to incorporate outside expertise into TikTok's platform policies.
- Support the execution of the strategic vision for the wider Policy Development team, working cross-functionally with other team members to optimize policy iteration, implementation, and training procedures to deliver high-quality results.

Qualifications

Minimum Qualification(s):
- 5+ years of experience in Trust & Safety, platform policy, product policy, government, law, human rights, technology policy, academia, or a related field.
- Knowledge in one or all of the following: misinformation, election integrity, civic integrity, identity deception, coordinated inauthentic behavior.
- Excellent writing, editing, and executive communication skills, with the ability to turn complex and ambiguous topics into clear, structured, and actionable materials.
- Strong policy judgment and the ability to reason across multiple issue areas, product contexts, stakeholder perspectives, and risk trade-offs.
- Exceptional ability to work cross-functionally with partners such as product, legal, comms, operations, enforcement, public policy, and data science.
- Self-starter with strong organizational skills and ability to manage multiple workstreams in a fast-moving environment.
- Strong understanding of online safety, content policy, platform governance, social media, or technology policy issues.

Preferred Qualification(s):
- Degree in public policy, international relations, law, technology policy, political science, or a related field.
- Prior experience working in Trust & Safety, policy, or governance at a global technology company.
- Proficiency in data-driven policy analysis and related enforcement/technical expertise.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- 5+ years of experience in Trust & Safety, platform policy, product policy, government, law, human rights, technology policy, academia, or a related field.
- Knowledge in one or all of the following: misinformation, election integrity, civic integrity, identity deception, coordinated inauthentic behavior.
- Excellent writing, editing, and executive communication skills, with the ability to turn complex and ambiguous topics into clear, structured, and actionable materials.
- Strong policy judgment and the ability to reason across multiple issue areas, product contexts, stakeholder perspectives, and risk trade-offs.
- Exceptional ability to work cross-functionally with partners such as product, legal, comms, operations, enforcement, public policy, and data science.
- Self-starter with strong organizational skills and ability to manage multiple workstreams in a fast-moving environment.
- Strong understanding of online safety, content policy, platform governance, social media, or technology policy issues.

Preferred Qualification(s):
- Degree in public policy, international relations, law, technology policy, political science, or a related field.
- Prior experience working in Trust & Safety, policy, or governance at a global technology company.
- Proficiency in data-driven policy analysis and related enforcement/technical expertise.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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