412 jobs for "Customer Support Technician-DDP"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the LATAM. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop LATAM operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
- Assist in the day-to-day management of top creators within the TikTok Shop ecosystem.
- Support Creator Managers in operational tasks, including campaign setup, creator onboarding, and coordination with internal teams.
- Provide basic troubleshooting support by escalating platform, operational, or technical issues.
- Support analysis of creator performance to identify trends, opportunities, and underperformance.
- Build and update daily/weekly performance trackers and dashboards and assist in preparing reports, summaries, and executive recaps for internal stakeholders.
- Help ensure creators are aligned with campaign guidelines, product priorities, and platform initiatives.
- Track campaign performance and flag risks or optimization opportunities, and assist in organizing internal documentation, playbooks, and best practices.

Qualifications

Minimum Qualifications:
- Currently pursuing or recently completed a degree in Business, Marketing, Economics, Communications, or a related field.
- Strong interest in social media, creator economy, e-commerce, and digital marketing.
- Highly organized with strong attention to detail and ability to manage multiple tasks.
- Analytical mindset with basic experience in data analysis (Excel / other related tools required).
- Strong communication skills (written and verbal).
- Comfortable working with data, numbers, and performance metrics.
- English proficiency required.

Preferred Qualifications:
- Familiarity with TikTok and creator/content trends.
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker Studio).
- Previous internship experience in marketing, e-commerce, or operations.
- Interest in live commerce or influencer marketing.

For TikTok
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing or recently completed a degree in Business, Marketing, Economics, Communications, or a related field.
- Strong interest in social media, creator economy, e-commerce, and digital marketing.
- Highly organized with strong attention to detail and ability to manage multiple tasks.
- Analytical mindset with basic experience in data analysis (Excel / other related tools required).
- Strong communication skills (written and verbal).
- Comfortable working with data, numbers, and performance metrics.
- English proficiency required.

Preferred Qualifications:
- Familiarity with TikTok and creator/content trends.
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker Studio).
- Previous internship experience in marketing, e-commerce, or operations.
- Interest in live commerce or influencer marketing.

For TikTok
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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