224 jobs for "Customer Support Team Lead"

Responsibilities

The Global Monetization Strategy and Operations (MSO) team enables sustainable growth in TikTok's advertising business. We partner with business leaders on strategy setting, revenue planning, and pricing and incentive policy, and we improve the tools and processes sales teams rely on every day.

We turn complex business decisions into operating models that scale, protecting both customer outcomes and long-term profitability. You will shape the strategy and the operating models behind TikTok's advertising business.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities
- Support business planning, commercial incentives, revenue operation, and sales enablement pillar.
- Conduct market and competitor research to define future strategy, e.g., industry research, business model research, product assessments.
- Derive market insights and conduct in-depth analysis to help the business better understand key value drivers and identify growth opportunities.
- Support commercial incentives calculation for clients and agency partners.
- Track and monitor KPI and performance metrics.
- Support process, policy, revenue operations to contracting, overall efficiency improvement initiatives.

Qualifications

Minimum Qualification(s)
- Currently pursuing an Undergraduate in business, finance or a related quantitative discipline.
- Proficiency in the following languages: English and Korean. Fluency in written and spoken Korean is mandatory for managing stakeholders in Korean-speaking markets.
- Logical thinking ability, able to quickly identify problems and propose solutions.
- Self-driven, curious, passionate about being involved in the business, growing fast, and able to adapt to a high work pace.
- Proficient in Microsoft Office, especially Excel and PPT.
- Experience in cross-team project cooperation and communication, able to work with multinational teams and manage stakeholders.

Preferred Qualification(s)
- Experience with data visualization software, BI tools, or SQL is a plus.
- Internship experience in business planning, consulting, sales operation in fast-paced companies (eg. consulting firm, investment banking, planning division, FP&A) is preferred.
- 3 months commitment, 6 months is preferred.
- Per week attendance: 5 days.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Currently pursuing an Undergraduate in business, finance or a related quantitative discipline.
- Proficiency in the following languages: English and Korean. Fluency in written and spoken Korean is mandatory for managing stakeholders in Korean-speaking markets.
- Logical thinking ability, able to quickly identify problems and propose solutions.
- Self-driven, curious, passionate about being involved in the business, growing fast, and able to adapt to a high work pace.
- Proficient in Microsoft Office, especially Excel and PPT.
- Experience in cross-team project cooperation and communication, able to work with multinational teams and manage stakeholders.

Preferred Qualification(s)
- Experience with data visualization software, BI tools, or SQL is a plus.
- Internship experience in business planning, consulting, sales operation in fast-paced companies (eg. consulting firm, investment banking, planning division, FP&A) is preferred.
- 3 months commitment, 6 months is preferred.
- Per week attendance: 5 days.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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