1,655 jobs for "Aol Customer Service 𝟏𝟖𝟕𝟕𝟕𝟓𝟐𝟔𝟐𝟏𝟐 Aol Customer Service Phone Number Call for Aol Support"

TikTok Shop - Partner Operations Manager

At TikTok - Singapore

Posted on Oct 12

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TikTok Shop - Service Delivery Program Manager

At TikTok - Jakarta Selatan

Posted on Oct 4

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Technical Product Specialist (TPS) - Monetization Product Operations (Advertisement Team)

At TikTok - San Jose

Posted on Sep 24

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Service Associate - Part-Time

At Morgan Stanley - Denver

Posted on Aug 26

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Acquisition Program Support

At Leidos - Bedford

Posted on Jul 15

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Sr. Field Performance Technician

At Sunrun - Ontario

Posted on Sep 24

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Office Operations Associate

At Datadog - Sydney

Posted on Sep 8

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Senior Manager, Contact Center Operations (Hybrid)

At Enova - Chicago

Posted on May 21

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Implementation Manager

At Arcadia - Boston

Posted on May 16

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Customer Success Manager

At Arcadia - Remote / Flexible

Posted on Apr 19

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Project manager

At Schneider Electric - Bangalore

Posted on Nov 5

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Project Manager

At Schneider Electric - Bangalore

Posted on Sep 28

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Project Manager

At Schneider Electric - Bangalore

Posted on Sep 9

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Program Manager

At Flex - Guadalajara

Posted on Sep 26

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Program Manager

At Flex - Guadalajara

Posted on Sep 25

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Phone Number specialist 1

At Twilio - Remote / Flexible

Posted on Nov 5

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Creator Support Specialist - Trust and Safety, Customer Support

At TikTok - Los Angeles

Posted on Sep 18

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TikTok Shop - GTL Logistics - Fleet Manager - Indonesia

At TikTok - Jakarta Utara

Posted on Sep 15

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TikTok Shop Partnership (Agency) Operations Support Specialist, TSP/CAP/TAP (Third-party Associate, Japan)

At TikTok - Tokyo

Posted on Sep 14

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TikTok Shop - CBT Operations & Seller Operations Manager - UK

At TikTok - London

Posted on Sep 7

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TikTok

TikTok Shop - Partner Operations Manager

SingaporeOperationsPosted 29 days ago

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Responsibilities

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The role is responsible for overseeing overall BPO performance, driving operational excellence and ensuring continuous improvement across processes, tools and people. This includes accountability for key performance metrics such as CSAT, Resolution Rate, Service Level, Handling Time, and Fatal Error, while partnering closely with cross-functional teams to elevate service quality for buyers, sellers and creators.

Responsibilities
- Own overall BPO performance, ensuring all KPIs and service metrics (CSAT, SLA, AHT, Resolution Rate, Fatal Error, etc.) are consistently met.
- Identify performance gaps and partner with the Partner Program Manager and Service Delivery Lead to design and execute structured improvement plans.
- Oversee BPO action plans to drive agent performance, ensuring coaching, training, and performance improvement programs are in place, including escalation to corrective action where required.
- Monitor long-tail, pending, and on-hold cases to ensure timely resolution and minimize impact on customer experience.
- Ensure BPOs have access to accurate dashboards, reports, and raw data to effectively manage agent performance and operations.
- Lead regular strategic and operational reviews with BPO leadership to align priorities, track progress, and address risks.
- Review escalations from in-house teams and provide comprehensive, data-backed feedback to BPO counterparts.
- Collaborate with SOP, QA, Training and System teams to optimize new and existing workflows, ensuring process changes positively impact customer experience.
- Collect, share, and follow up on SOP improvement feedback, ensuring timely communication and execution of corrective measures.
- Support Partner Operations Managers in addressing bug-related issues reported by BPOs, coordinating cross-functional troubleshooting and on-call escalations.
- Partner with internal teams and external stakeholders to identify process improvement opportunities and implement scalable, customer-centric solutions.
- Lead the resolution of customer and stakeholder escalations, working cross-functionally to address root causes and prevent recurrence.
- Support ad-hoc business initiatives and special projects as required, contributing operational expertise and execution support.

Qualifications

Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 4+ years of experience in a customer service environment.
- Demonstrates effective, clear and professional written and oral communication.
- Experience building, managing and influencing relationships with internal stakeholders.
- Using data to generate insights and solve complex problems.

Preferred Qualifications
- Eager to learn, initiative taker and problem-solver.
- High problem-solving and prioritization skills.
- Thrives in fast and dynamic environments.
- Must be customer service and result-oriented.
- Excellent skills in communicating and relating with both team members and customers.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 4+ years of experience in a customer service environment.
- Demonstrates effective, clear and professional written and oral communication.
- Experience building, managing and influencing relationships with internal stakeholders.
- Using data to generate insights and solve complex problems.

Preferred Qualifications
- Eager to learn, initiative taker and problem-solver.
- High problem-solving and prioritization skills.
- Thrives in fast and dynamic environments.
- Must be customer service and result-oriented.
- Excellent skills in communicating and relating with both team members and customers.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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