About the role and team Working at Uber means solving hard problems in a high-stakes, fast-moving environment. As a CRM Marketing Associate, you will join the Global CRM team to bridge digital and real worlds, powering movement by showing millions of consumers the tangible impact of our products. You will lead the strategy and execution of acquisition campaigns across owned digital channels at a global scale.
This role is not about polished marketing; it's about navigating the messiness of global expansion and program scaling. You will need a \"go-get-it\" attitude and a mindset built for ownership and adaptability as you move fast to respond to the needs of our growing membership base. If you are energized by the challenge of driving experimentation and reporting results under high-pressure conditions, this is where you'll grow.
What you'll do - Develop and execute global end-to-end CRM strategies focused on acquisition overall expansion in a high-stakes environment.
- Navigate the complexity of marketing automation tools to build transactional, promotional, and informational content that converts users.
- Scale campaigns across new countries, balancing the need for speed with the messiness of local market requirements.
- Unblock growth by developing learning agendas, moving from experimentation planning to global scaling.
- Collaborate cross-functionally with data science, product, and regional ops teams to identify consumer insights and influence strategy without direct authority.
- Own campaign performance end-to-end, reporting on KPIs and adjusting your approach based on shifting priorities and business needs.
Basic Qualifications - 4+ years of experience in customer marketing, customer communications, or the customer engagement space.
- Experience with marketing automation tools and multi-channel campaign management (email, push, in-app).
- Bachelor's degree or equivalent professional experience.
Preferred Qualifications - Proven track record of delivering business results through A/B testing and experimentation at scale.
- Strong systems thinking approach with a fervent interest in how tech stacks empower CRM solutions.
- Ability to thrive in ambiguity and manage multiple stakeholders to remove structural roadblocks.
- Excellent project management skills with a rigorous attention to detail and swift execution.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
