2 jobs for "Guest Services Manager"

Event Operation Manager

At Apple

Posted on Oct 19

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Event Operation Manager

At Apple

Posted on Sep 28

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Apple

Event Operation Manager

MarketingPosted 21 days ago

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Apple's Worldwide Communications team informs the world about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We're looking for trailblazing, collaborative professionals from a variety of creative fields. If that's you, then your next home may be here. Come and do the best and most exciting work of your career at Apple!

Worldwide Events and Experiences brings the best of Apple to life, showcasing our products, services and the values that drive our company. From global product launches and tailored creator experiences to impactful partner engagements and inspiring internal events, this team is charged with managing the end-to-end planning, production, in person experiences and all the unique details that make these events special. The team includes professionals with backgrounds in event design, management, operations, broadcast, and production. We're looking for inventive and collaborative people from a variety of creative fields. If that's you, then your next home may be here!

We are seeking an Event Operations Manager with deep expertise in operational excellence and experiential production to bring our dedicated brand spaces and regional activations to life. Reporting directly to the Lead Event Manager, Greater China, you will leverage your operational agility and hands-on industry expertise to create seamless, extraordinary environments where our stories and products can shine. You are deeply passionate about high-touch hospitality, obsess over the smallest production details, and thrive in delivering bespoke, multi-layered guest journeys. You enjoy solving complex on-the-ground challenges, navigate local market dynamics with ease, and bring integrity, creativity, and a strong sense of ownership to everything you touch. Dedicated to delighting our guests, partners, and cross-functional teams, you will turn bold creative visions into flawless reality down to the finest detail. If this sounds like you, come and do the best and most exciting work of your career here at Apple!

Description
You will manage the daily operations, venue logistics, technical production, event coordination, and day-to-day space readiness for executive visits, media briefings, creator workshops, new product introductions, and regional activations. Deliver end-to-end operational support and pragmatic on-the-ground solutions in close collaboration with internal stakeholders, cross-functional partners, and external resources to bring extraordinary experiences to life.
","responsibilities":"Venue & Daily Operations: Manage the day-to-day operations and facilities readiness for dedicated brand spaces and experiential event environments. Coordinate operational schedules, room bookings, asset inventory, and logistics to support ongoing programming and tier-one events.
High-Touch Event Execution & Support: Partner closely with Worldwide and regional team to provide hands-on operational support during events. Assist in delivering premium, high-touch experiences, focusing on guest journey flow, hospitality details, and smooth run-of-show execution.
On-Site Coordination & Staging: Oversee on-the-ground setup, spatial arrangements, AV/lighting testing, and teardowns in collaboration with production agencies, ensuring all elements strictly align with Apple's design and brand standards.
Localized Operational Support: Implement practical, context-aware operational workflows tailored to local venue specifications, proactively addressing logistical constraints and troubleshooting issues on-site.
External Partner & Site Coordination: Coordinate closely with site management, local authorities, and external operating partners. Align on venue regulations, security access, loading logistics, and operational compliance across all event phases.
Venue Readiness & Maintenance: Maintain the ongoing operational standard and technical equipment readiness of event spaces between activations, ensuring spaces are always showcase-ready.

Preferred Qualifications
Experience maintaining positive working relationships with local property management, landlords, and facility teams.
Solid technical understanding of event production basics (audio, video, lighting, staging, and spatial layouts).
Proactive team player with a strong roll-up-your-sleeves attitude, adaptable to fast-paced schedules and changing priorities.
Strong organizational and communication skills, able to multi-task and keep projects on schedule.
High aesthetic appreciation and attention to detail.
Bachelor or above degree in Marketing, Communications, Hotel Management, or a related fields.

Minimum Qualifications
6+ years of relevant experience in event operations, on-site production, or venue coordination within the Greater China market, either in-house with a global brand or at a premier experiential agency.
Hands-on experience supporting and executing high-touch, bespoke brand events, media engagements, or executive visits with a high standard of detail and hospitality.
Demonstrated on-site operational capabilities - comfortable being on the ground to coordinate logistics, support live run-of-shows, and resolve day-to-day issues.
In-depth knowledge of local event logistics, local fabrication standards, local permitting, and working with building management/landlords in Shanghai and key regional markets.
Fluent in Mandarin Chinese and English.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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