25 jobs for "Service Management - Lead"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

The App Store is the world's largest and most innovative software store, serving hundreds of millions of iPhone, iPad, Apple Watch, Vision Pro and Mac customers worldwide. We have an exciting opportunity for a Producer to join the team and support creative content production. We are looking for someone with excellent communication, collaboration and project management skills to join our team. You will play a key role in how users engage with the daily content available on App Store.

Description
As an App Store Producer, you sit at the heart of our platform, collaborating with cross-functional teams to bring editorial features to life across the Today, Apps, and Games tabs. You will navigate complex technical environments, understand system impacts, and communicate these nuances to diverse teams. Operating in a fast-paced environment, you will maintain an unwavering focus on detail while driving high-profile projects to meet demanding deadlines. By owning the production process and schedule, you ensure every feature reflects Apple's standard of excellence.","responsibilities":"Drive the day-to-day production of App Store content by managing processes, schedules, and cross-functional alignment.
Identify, track, and manage production for In-App-Event, partnering with regional colleagues to deliver key priorities for the Korea market.
Anticipate project roadblocks, escalate issues, and implement solutions to keep deliverables on track.
Synthesise complex technical instructions to assess system impacts and communicate findings to cross-functional partners.
Adapt and formulate production processes to support business needs and continuously improve project workflows.

Preferred Qualifications
Experience in programming or building custom tools to enhance production workflows.
Experience applying content judgment and facilitation skills with cross-functional teams.
Experience managing projects in a fast-paced environment with tight deadlines.
Passion for technology, apps, and games, with a strong grasp of Apple platforms and user experience.
Proactive problem-solver who thrives in fast-paced, detail-oriented environments.
A strong curiosity and interest in exploring new technologies, creative tools, and emerging industry trends.

Minimum Qualifications
2+ years of relevant experience in content production.
Fluency in Korean and English.
Meticulous attention to detail with excellent written and verbal communication skills.
Experience in project management or production, focusing on clarifying deliverables, aligning teams, and driving results.
Experience navigating ambiguity, synthesising information, and making decisions.
Proficiency with production workflow tools, such as Airtable and Miro.
Knowledge of App Store ecosystem and services.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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