4 jobs for "Customer Experience Specialist"

Distribution Operations Specialist - Apple Services Content Operations

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Apple

Distribution Operations Specialist - Apple Services Content Operations

Cork, IrelandMarketingPosted 25 days ago

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The people here at Apple don't just create products - they create the kind of wonder that's revolutionised entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Original Content Services Operations team is part of Apple Services Operations, dedicated to crafting a premier content experience that has a significant impact across the industry, catering to a global digital audience.

Description
We have a new opportunity for a Distribution Operations Specialist to join the Original Content Services Operations team in Cork, Ireland. You will be responsible for asset distribution, and servicing and tracking for Apple branded original content. Responsibilities include working with internal and external partners, facilitating delivery of all video, audio, and ancillary assets, defining expectations, managing exceptions, troubleshooting rejections and various platform functionality, with the number one goal of on time and accurate delivery and representation of our branded content.

We are a group of self-starters who thrive within a team-oriented environment, utilising analytical skills to compliment problem-solving abilities, to arrive at efficient solutions- all in order to support our collective goal of providing a truly extraordinary global customer experience for our EST/VOD, OTT, and subscription platforms.","responsibilities":"Oversee the day to day initiation, tracking, and troubleshooting of distribution activities through various systems.
Collaborate with the Ingest and Distribution Operations teams to ensure timely delivery of critical distribution tasks.
Monitor all milestone and delivery due dates, issue alerts if transfers or system failures arise, and report status throughout final delivery to Distribution Operations Management and other stakeholders.
Ensure all required components of a delivery package (video, ancillary assets, metadata, etc) are present and formatted properly before distributions are initiated.
Monitor delivery queues ensuring high priority orders and SLAs are met.
Act as the first line of defence for delivery failures; diagnose transfer errors, re-initiate failed deliveries, and escalate complex technical issues.
Demonstrate working knowledge of digital archival principle, industry standard file formats and delivery best practices.

Preferred Qualifications
Available to work nights and weekends as needed.
Up to 5% + travel is expected; both domestic and international as part of the role.
A self-starter who is dedicated and demonstrates critical thinking abilities.

Minimum Qualifications
Experience of working in Asset Distribution Operations at a studio, television network, or industry-related facility is ideal.
You have a strong understanding of file-based delivery standards and practices.
Experience and understanding of episodic and movie distribution servicing workflows.
Knowledgeable of Audio/Video containers, codecs, and file formats.
Familiarity with the Apple ecosystem of services and hardware (macOS, iOS, Apple Music, App Store, Books, Podcasts, Apple tv+, Vision Pro, Fitness+ etc.)
You are collaborative, organised and a team player.
You work well under pressure with experience working on large-scale and time-critical projects.
Ability to handle multiple projects and thrive in a very dynamic environment.
Must be able to follow strict SOPs and understand when to escalate.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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