121 jobs for "Manager, Product Support"

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple's Worldwide Product Marketing team is looking for an extraordinary Market Research practitioner to support customer insights for iPhone across key geographies.

Description

In this role, you'll assist in the design of primary market research and the development and delivery of in-depth results that directly inform the decisions of our leaders. We're looking for someone who understands innovative and state-of-the-art research methodologies, is an expert in analytics and data science, and has extensive experience translating data into actionable insights tied to real business issues. If this sounds like you, read on to learn how we can benefit from your experience.","responsibilities":"Drive research end-to-end, from questionnaire design and analysis through to developing actionable insights and presenting them effectively to business partners

Develop research plans, proactively identify the business issues to address, and synthesize disparate sources into a holistic view of the consumer and marketplace

Bring analytical rigor and innovation to every project, recommending alternative approaches where appropriate to inform product and go-to-market decisions

Preferred Qualifications

Proven ability to manage challenging projects, drive multiple priorities, and stay focused on strategic insights

A self-starter who thrives in a fast-paced, dynamic, matrixed environment

Intermediate to advanced proficiency in Python for data analysis, visualization, and streamlined analysis workflows

Strong data visualization skills to deliver meaningful insights that shape business decisions

Bachelor's degree in statistics, mathematics, economics, market research, marketing analytics, or a related field

Minimum Qualifications

7+ years of demonstrated success in customer insights or marketing analytics within consumer technology, consumer products, or a market research firm, preferably in a global role

Highly analytical and intellectually curious, with quantitative market research experience on either the client or vendor/analytics side

Direct experience presenting findings to senior stakeholders or clients, with strong communication and articulation skills

Solid quantitative research and experimental (QRE) design skills, including questionnaire design, sampling, and statistical analysis

Deep expertise applying a broad range of research techniques and methodologies (e.g., segmentation and cluster analysis, conjoint analysis, MaxDiff)

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $149,700 and $225,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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