69 jobs for "Customer Support Team Lead"

Imagine what you could do here. At Apple, great ideas have a way of becoming outstanding products, services and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you could accomplish!

As a member of our Worldwide Product Marketing group, you'll represent customers throughout product and feature journeys, from concept through development and launch. You'll develop and apply insights to help infuse innovative features into our product development process. Together with our team, you'll work to craft groundbreaking ideas into tangible products and features that excite the world, and help lead the way on how we bring them to our users and developers.

At Apple, we combine product management and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales, and support for maximum impact across the organization.

Description

We are looking for a highly motivated Product Manager to help define and shape how Siri AI can deliver genuinely useful, delightful experiences for users across Apple's ecosystem.

This role requires a deep understanding of AI, including consumer experiences, industry trends, and how AI can be genuinely useful in everyday workflows. You are comfortable with complex and ambiguous problems, adept at identifying risks, and committed to excellence in your work. You think broadly and strategically about the role of AI in people' day-to-day lives. You bring both creative and critical thinking to every challenge. Working with multiple internal and external partners, you earn their respect and support, and consistently demonstrate extraordinary marketing expertise, attention to detail, objectivity, and accountability.

","responsibilities":"Help drive the definition and launch of meaningful AI experiences and features across Apple's platforms and products

Think strategically about how AI can blend into and enhance everyday workflows

Play an instrumental role on the Siri AI product marketing team by collaborating with engineering and design to investigate new concepts and being the voice of the market to Apple during the development phase.

Craft product messaging briefs, guide marketing communications on launch materials and act as a spokesperson in press briefings and public events.

Together with partner teams, deliver products that leverage the latest innovations in AI to enrich people's lives

Preferred Qualifications

A dedicated self-starter with creative and critical thinking abilities; highly motivated, with strong ownership and initiative.

Deep understanding and passion for the AI landscape, products, and experiences.

Proven record working collaboratively with engineering, design, and marketing peers.

Strong ability to lead through influence, debate, and focusing on what's best for users.

High aptitude for uncovering insights through data exploration and analysis.

Ability to synthesize technologies into product communication for broad audience including customers, media, analysts, and leading industry specialists.

Best-in-class story-telling, presentation, and written communication skills.

Press and media experience with success as a product spokesperson on a national or global level.

Strong attention to detail.

Willingness to travel.

Bachelor's degree; MS/MBA preferred.

Minimum Qualifications

4+ years experience in product marketing and/or product management roles, including at least one entire product development cycle from concept to launch with consumer products or software platforms.

Hands-on experience formulating product messaging and creating outbound marketing for both technical and consumer audiences, and/or partnering with engineering and design during early research and development to define product strategy and roadmap.

Recent experience within the last 3 years in one or more of the following software segments: operating systems, AI, consumer apps, consumer services, or adjacent.

Deep collaboration skills, and the ability to build strong relationships with cross-functional teams across a wide range of focus areas.

Ability to drive communication with key stakeholders, the media, and public: developing keynote addresses in an area of subject matter expertise, synthesizing information, applying critical thinking and maintaining composure under pressure.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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