64 jobs for "Customer Experience Manager"

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn't have imagined - and now can't imagine living without.

If you're excited by the idea of making a real impact, a career with Apple might be your dream job! The Apple Pay team is seeking a talented product professional to improve the Apple Pay and Wallet user experience while enhancing the trust and safety of our users.

Description

The ideal candidate is a product leader who loves building products that are innovative, intuitive, and performant.

In this role, you will focus on the end-to-end provisioning experience, develop new identification and verification features, and help combat fraud. You will partner directly with Engineering, Human Interface, Trust and Safety, Business Development, and other teams across Apple. You will also work closely with external partners such as payment networks, issuers, merchants, and other ecosystem players to deliver results. We are looking for a motivated candidate who is passionate about great customer experiences and wants to invent the future of authentication and fraud prevention.","responsibilities":"Guide teams across Human Interface, Engineering, Legal, Business Development, Marketing, Analytics, and Operations, leading intricate cross-functional projects.

Drive innovation in provisioning and fraud prevention that protects users while reducing friction.

Help envision and build new strategies, roadmaps, and product features for the provisioning and risk platform.

Drive progress by evangelizing product strategy to build alignment across executives, cross-functional partners, and external stakeholders.

Drive go-to-market planning and execution, ensuring readiness across all partners and optimizing for measurable impact.

Drive adoption and collaborate with strategic partners - networks, issuers, merchants, and other ecosystem players - on product development.

Preferred Qualifications

Proven track record of moving key provisioning metrics, including conversion, consumer and merchant adoption, fraud rates, and payment volume.

Working knowledge of how AI impacts fraud management, identity, and commerce.

Familiarity with the regulatory environment shaping authentication and provisioning (e.g., 3-D Secure, SCA, evolving identity standards).

Track record of operational excellence - defining processes, managing program execution, and delivering results with consistency and rigor.

Experience working across multiple product areas within a platform or ecosystem.

An MBA or advanced technical degree is a plus.

Minimum Qualifications

8+ years of product management experience building and launching consumer products with designers, engineers, and data scientists.

Demonstrated ability to lead cross-functional initiatives spanning engineering, design, marketing, and legal.

Strong technical foundation, with the ability to engage with engineering teams and understand system-level trade-offs.

Fluency with payment ecosystem roles, mechanics, and strategies (networks, issuers, PSPs, e-commerce platforms, and merchants).

Fluency in leveraging AI tools for product management workflows.

Proven ability to synthesize complex topics, drive alignment, and communicate effectively with senior leadership.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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