About the role and team As an AR Analyst in our Service Delivery, Order to Cash team, you will play a critical role in ensuring timely and efficient collection of outstanding payments from Uber B2B customers. You will drive BPO performance, help analyze customer accounts, resolve payment issues, and manage escalations and work with various stakeholders to optimize cash flow and minimize delinquencies. This position requires strong analytical skills, attention to detail, the ability to build and maintain positive relationships with internal and external customers, as well as our BPO organization.
What you'll do - Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery
- You will closely work with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring Customer experience and Stakeholder alignment
- Monitor, prepare and present regular reports on collection performance, aging of accounts, and key metrics to management.
- Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies.
- Resolve business escalations and help drive dispute resolution with critical customers in partnership with BPO organization
- Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs.
- Coordinates with Global Process Owners for operational issues resolution, process improvement & new process roll out
- BPO training and transition of new processes for respective LOBs
- Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery.
- Basic understanding of HIPAA act and data protection
Basic Qualifications - Bachelor's degree in Accounting, Finance or Business.
- 4+ years of significant experience in Order-to-Cash (OTC) processes, specifically Collections management.
- 4+ years of experience in working in a shared service captive center / BPO environment
- Proven experience as an AR Analyst driving large portfolio and managing OTC operations
- Strong understanding of accounting principles, financial analysis, and credit risk assessment.
- Excellent communication and negotiation skills, with the ability to effectively engage with customers and internal stakeholders.
- Proficiency in using financial software, ERP systems (e.g Oracle, SAP, HRC), and MS Office suite, particularly Excel for data analysis and reporting.
- Ability to work with and analyze large datasets, identify trends, and draw meaningful insights.
- Strong problem-solving skills and ability to make sound decisions independently.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Spanish language proficiency is required
Preferred Qualifications - With strong experience in GSuite, Highradius, Oracle and Salesforce Tools
- Previous experience in SaaS, Health industry or a Multinational Corporation
- Detail-oriented with a focus on accuracy and quality of work.
- Professional demeanor and customer-oriented approach
For Dallas, TX-based roles: The base salary range for this role is USD $81,000 per year - USD $90,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
