4 jobs for "Customer Success Manager-(Tableau Exp Mandatory)-AMER Shift"

Responsibilities

As the window of TikTok's business services, our TikTok UED Monetization team aims to enable clients to effortlessly connect with audiences and maximize brand potential. We want to ease and inspire clients to achieve their goals, explore more possibilities, and create value with TikTok. As a team member here, you will be able to utilize mixed methods to collect user feedback, create a deep understanding and empathy for our customers, and work cross-functionally with design, product, and marketing teams to meet business needs.

Our core design team includes researchers, product designers, and UX writers who are passionate about quality, usability, and simplicity. We work with collaborative cross-functional teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities.

In this role, you will:
• Own the end-to-end design of internal tools and platforms that enable TikTok global employees to accomplish their goals efficiently and productively in a smooth manner.
• Own every aspect of a product's design, from solving the core user challenge to shipping a well-tested and pixel-perfect UI
• Before designing anything, do everything possible to familiarize yourself with the core problem you're trying to solve and all the user goals
• Create and test rough prototypes early in the design process to create confidence in a solution
• Design high-fidelity UI and UX specs to clearly communicate requirements to your team's engineers
• Help make high-level strategic decisions with the rest of the product team
• Contribute your design thinking skills to other areas of the platform (Research, Marketing, product education, customer success, etc.)
• Mentor by heart, willing to support junior or mid-level designers

Qualifications

Minimum Qualifications
- Experienced in designing and shipping end-to-end products involving deep technical domains, complex flows, multiple scenarios, and edge cases.
- Proven ability to empathize with and develop solutions for professional users, including Sales, Data Scientists, Client Success Engineers, and more.
- Ability to provide design variations and rational your design choices
- Ability to organize and communicate your thoughts and motivations with different audience
- A keen eye for visual UI details

Preferred Qualifications:
- Minimum 5 years of experience in product design settings.
- Ability to think at a high level about product strategy and vision
- Self-motivated and able to efficiently run with a project without close supervision
- Willing to adapt and contribute to design system; Working closely with your engineers to build components that seamlessly fit into a larger component library/style guide
- Love to discuss design in group settings; participate in design critiques and reviews
- Experienced or interested in data visualization

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $159000 - $272000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Experienced in designing and shipping end-to-end products involving deep technical domains, complex flows, multiple scenarios, and edge cases.
- Proven ability to empathize with and develop solutions for professional users, including Sales, Data Scientists, Client Success Engineers, and more.
- Ability to provide design variations and rational your design choices
- Ability to organize and communicate your thoughts and motivations with different audience
- A keen eye for visual UI details

Preferred Qualifications:
- Minimum 5 years of experience in product design settings.
- Ability to think at a high level about product strategy and vision
- Self-motivated and able to efficiently run with a project without close supervision
- Willing to adapt and contribute to design system; Working closely with your engineers to build components that seamlessly fit into a larger component library/style guide
- Love to discuss design in group settings; participate in design critiques and reviews
- Experienced or interested in data visualization

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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