4 jobs for "Customer Advocate"

Responsibilities

The Content Design team makes the TikTok consumer product easy and delightful to use through clear and expressive UX writing. We sit in the US, Singapore, and China, and collaborate closely with product management, product design, localization, engineering, and legal teams to launch and iterate product features.

We're looking for a user experience (UX) Content Designer to deliver writing that will transform product features and concepts so they're intuitive and easy to understand for our diverse global audience. As an advocate for our users, you'll use design thinking, empathy, and data to help shape and refine our product and identify opportunities to build better experiences. You're independent, proactive, and comfortable with ambiguity and problem-solving. You have experience juggling multiple projects and prioritizing them to have the greatest impact on your team and the company. You're also a strategic communicator, helping define product narratives with your team.

You'll write and edit content for mobile interaction flows, as well as apply and help evolve our style guidelines. You have a strong intuition for writing clear, concise copy that is easily translated and localized for our global audience.

Responsibilities
- Write and edit UI text to help creators navigate our product
- Collaborate closely with product managers, product designers, engineers, ops, and localization to set a high bar for the overall user experience
- Manage and prioritize projects with multiple stakeholders across China, Singapore, and the US
- Drive process improvements to optimize collaboration
- Lead content audits to identify opportunities and drive consistency across the product
- Contribute to our content standards and be a champion for best practices
- Understand how to balance business requirements and customer needs in building features
- Ability to critique the visual style, interface, and interaction flow of applications and experiences
- Collaborate with, influence, and drive consensus with stakeholders and their feedback
- Synthesize internal and external feedback to improve content clarity and quality
- Complete high-quality work in a fast-paced, dynamic work environment

Qualifications

Minimum qualifications:
- Bilingual in English and Mandarin, with excellent written and verbal communication skills to collaborate closely with product management, product design, localization, engineering and legal teams to launch and iterate product features.
- experience in content design for consumer-facing products
- Experience collaborating with cross-functionally
- Entrepreneurial attitude, ability to deal with rapid changes and situations that are not ideal
- Self-starter who can manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements
- Writing portfolio including, but not limited to: user interface copy, microcopy, user education, direct or transactional emails, style guides, glossary additions or product launch content

Preferred qualifications:
- Experience working on a global product with international partners
- Experience using Figma

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $76000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum qualifications:
- Bilingual in English and Mandarin, with excellent written and verbal communication skills to collaborate closely with product management, product design, localization, engineering and legal teams to launch and iterate product features.
- experience in content design for consumer-facing products
- Experience collaborating with cross-functionally
- Entrepreneurial attitude, ability to deal with rapid changes and situations that are not ideal
- Self-starter who can manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements
- Writing portfolio including, but not limited to: user interface copy, microcopy, user education, direct or transactional emails, style guides, glossary additions or product launch content

Preferred qualifications:
- Experience working on a global product with international partners
- Experience using Figma

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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